Infrastructure Engineer III - MQ Series

JPMorgan Chase & Co.•Plano, TX

11h•Remote

About The Position

As an Infrastructure Engineer III at JPMorganChase within the Corporate Sector – Enterprise Technology, you utilize strong knowledge of software, applications, and technical processes within the infrastructure engineering discipline. Apply your technical knowledge and problem-solving methodologies across multiple applications of moderate scope.

Requirements

3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
Strong knowledge of one or more infrastructure disciplines such as hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience, and performance assessments
Strong knowledge of one or more scripting languages (e.g., Scripting, Python, etc.)
Drives to develop infrastructure engineering knowledge of additional domains, data fluency, and automation knowledge
Demonstrated, hands-on experience operating middleware in enterprise production environments, including IBM MQ administration and incident response in secure environments.
Strong problem determination skills, structured troubleshooting approach, and ability to perform under time pressure while maintaining operational discipline.
Working knowledge of Unix and/or Windows system administration, including process, filesystem, certificate stores, and basic networking fundamentals relevant to MQ connectivity.
Strong written and verbal communication skills with the ability to coordinate across distributed teams and manage customer expectations.

Nice To Haves

Working knowledge in one or more general purpose programming languages preferred Python and/or Java and/or automation scripting
Practical experience with public cloud
Experience with multiple cloud technologies with the ability to operate in and migrate across public and private clouds

Responsibilities

Applies technical knowledge and problem-solving methodologies to projects of moderate scope, with a focus on improving the data and systems running at scale, and ensures end to end monitoring of applications
Drives the daily activities supporting the standard capacity process applications
Partners with application and infrastructure teams to identify potential capacity risks and govern remediation statuses
Considers upstream/downstream data and systems or technical implications
Operate and support IBM MQ environments across development, testing, and production, ensuring service availability, stability, and compliance with internal standards.
Execute MQ administrative activities, including queue manager configuration, channel management, security controls, and access governance aligned to secure-environment practices.
Support resilience objectives via disaster recovery planning, sustained resilience coordination, and testing/validation activities.
Maintain clear operational runbooks, standards, and controls that enable consistent execution across a geographically distributed operations model.
Apply reliability engineering practices: define and improve service health indicators, operational thresholds, and actionable alerting to reduce noise and improve time-to-detect/time-to-recover.
Reduce toil through automation, including scripted remediation, self-service operational workflows, and repeatable change execution (e.g., certificate lifecycle, configuration validation, routine health checks).
Institutionalize post-incident learning: contribute to blameless reviews, ensure corrective actions are tracked to closure, and verify effectiveness through measurable outcome improvements.