Infrastructure Engineer III - MQ Series

JPMorgan Chase & Co.Plano, TX
Remote

About The Position

As an Infrastructure Engineer III at JPMorganChase within the Corporate Sector – Enterprise Technology, you utilize strong knowledge of software, applications, and technical processes within the infrastructure engineering discipline. Apply your technical knowledge and problem-solving methodologies across multiple applications of moderate scope.

Requirements

  • 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
  • Strong knowledge of one or more infrastructure disciplines such as hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience, and performance assessments
  • Strong knowledge of one or more scripting languages (e.g., Scripting, Python, etc.)
  • Drives to develop infrastructure engineering knowledge of additional domains, data fluency, and automation knowledge
  • Demonstrated, hands-on experience operating middleware in enterprise production environments, including IBM MQ administration and incident response in secure environments.
  • Strong problem determination skills, structured troubleshooting approach, and ability to perform under time pressure while maintaining operational discipline.
  • Working knowledge of Unix and/or Windows system administration, including process, filesystem, certificate stores, and basic networking fundamentals relevant to MQ connectivity.
  • Strong written and verbal communication skills with the ability to coordinate across distributed teams and manage customer expectations.

Nice To Haves

  • Working knowledge in one or more general purpose programming languages preferred Python and/or Java and/or automation scripting
  • Practical experience with public cloud
  • Experience with multiple cloud technologies with the ability to operate in and migrate across public and private clouds

Responsibilities

  • Applies technical knowledge and problem-solving methodologies to projects of moderate scope, with a focus on improving the data and systems running at scale, and ensures end to end monitoring of applications
  • Drives the daily activities supporting the standard capacity process applications
  • Partners with application and infrastructure teams to identify potential capacity risks and govern remediation statuses
  • Considers upstream/downstream data and systems or technical implications
  • Operate and support IBM MQ environments across development, testing, and production, ensuring service availability, stability, and compliance with internal standards.
  • Execute MQ administrative activities, including queue manager configuration, channel management, security controls, and access governance aligned to secure-environment practices.
  • Support resilience objectives via disaster recovery planning, sustained resilience coordination, and testing/validation activities.
  • Maintain clear operational runbooks, standards, and controls that enable consistent execution across a geographically distributed operations model.
  • Apply reliability engineering practices: define and improve service health indicators, operational thresholds, and actionable alerting to reduce noise and improve time-to-detect/time-to-recover.
  • Reduce toil through automation, including scripted remediation, self-service operational workflows, and repeatable change execution (e.g., certificate lifecycle, configuration validation, routine health checks).
  • Institutionalize post-incident learning: contribute to blameless reviews, ensure corrective actions are tracked to closure, and verify effectiveness through measurable outcome improvements.

Benefits

  • comprehensive health care coverage
  • on-site health and wellness centers
  • a retirement savings plan
  • backup childcare
  • tuition reimbursement
  • mental health support
  • financial coaching
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