Infrastructure Delivery Manager

Amazon • Lubbock, TX

2d • $107,700 - $188,500 • Onsite

About The Position

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. The Infrastructure Delivery team is looking for a Manager to join our expanding Infrastructure Operations team. The Infrastructure Delivery Manager manages the implementation and delivery of inbound capacity and equipment. Your work will help to create sustainable processes and standards; and drive automation opportunities to reduce delivery cycle times and to improve quality without impacting network availability.

Requirements

• Bachelor's degree or above in engineering or equivalent, or experience managing teams
• Experience creating reports, interpreting metrics and driving overall insights or analysis
• Knowledge of Microsoft Office products and applications (Excel, PowerPoint, Word, Visio, and MS Project) at an advanced level
• Experience in vendor management
• 3+ years of management/team lead function experience
• 2+ years of data center, critical environment, computer hardware repair, infrastructure cabling, network deployment, or data center operations experience, or experience with Network Protocols: TCP/IP, Ethernet, L2/L3 technologies

Nice To Haves

• 4+ years of data center design, construction, operations, or facility maintenance experience
• 2+ years of computer networking experience, or experience with network hardware: copper and optical fiber cabling, switches, routers
• Experience developing operational metrics
• Experience in automation or monitoring frameworks, deployment or development
• Experience of Six Sigma/ Lean analytical techniques

Responsibilities

• Prioritize and assign tasks to data center technicians and operators, project management, coaching and creating documentation.
• Manage inbound capacity from receiving through deployment stages
• Manage the installation network and cabling infrastructure in a data center environment
• Guide, train and educate staff on the best practices related to all service owner issues
• Manage tasks and deliverables across small to large-size projects
• Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs
• Provide weekly report to the data center manager
• Coordinate team resources to support project and delivery needs, to include emergency projects, change management and maintenance window support, and potential off-hours and on-call needs.
• Recruit and train data technicians to ensure appropriate staffing levels
• Host weekly staff meetings
• Drive compliance to Amazon performance management requirements
• Manage the daily operations for installing and delivering network equipment and related infrastructures; driving low voltage structured cabling across the Amazon data center platform
• Oversee their development and growth of their team
• Tracking budgets, providing strategic direction and proposing technical solutions
• Solve problems at their root and step back to understand the broader context
• Installing and delivering our network equipment and related infrastructures to improve effectiveness through process innovation

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level