Infrastructure Delivery Manager III, DCC Communities
About The Position
Amazon Web Services (AWS) is seeking a proven technology manager with experience in people management, robust technical understanding, and the drive to advance AWS Data Center Operations. The role involves creating sustainable processes and standards, driving automation to reduce delivery cycle times and improve quality without impacting network availability. The mission of the team is to deliver network capacity on time with zero rework. The Infrastructure Delivery Manager will manage the implementation and delivery of inbound capacity and equipment, oversee team development and growth, manage and mentor people, track budgets, provide strategic direction, and propose technical solutions. This manager will be responsible for installing and delivering network equipment and related infrastructures, as well as driving low voltage structured cabling across the Amazon data center platform. AWS Infrastructure Services is responsible for the design, planning, delivery, and operation of all AWS global infrastructure, ensuring customers have continual access to innovation. The team collaborates with diverse specialists to deliver high standards for safety and security while providing capacity at the lowest possible cost, fostering an inclusive culture that welcomes bold ideas.
Requirements
- Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent
- Experience with fiber optic and copper cabling standards, testing equipment & troubleshooting methodologies
- 5+ years of IT operations and people management experience.
- An engineering degree or equivalent with 5+ years of relevant engineering or manufacturing operations experience
- Proven ability in driving and managing metrics/KPI's with a high degree of organization and detail-orientation
Nice To Haves
- Experience working in fast paced environments, and managing workload even during times of stress, or escalated activity
- Experience with hyper-scale network managing deployment of network and server racks
- Experience in Networking operation management, or experience with general troubleshooting/debug hardware
- Travel up to 20% of the time
Responsibilities
- Prioritize and assign tasks to data center technicians and operators, project management, coaching and creating documentation.
- Manage inbound capacity from receiving through deployment stages.
- Manage the installation network and cabling infrastructure in a data center environment.
- Guide, train and educate staff on the best practices related to all service owner issues.
- Manage tasks and deliverables across small to large-size projects.
- Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs.
- Provide weekly report to the data center manager.
- Coordinate team resources to support project and delivery needs, to include emergency projects, change management and maintenance window support, and potential off-hours and on-call needs.
- Recruit and train data technicians to ensure appropriate staffing levels.
- Host weekly staff meetings.
- Drive compliance to Amazon performance management requirements.
Benefits
- health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
- 401(k) matching
- paid time off
- parental leave
- sign-on payments
- restricted stock units (RSUs)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
