Data Center Operations Manager , DCC Communities

Amazon • Garland, TX

11d • $78,400 - $137,300 • Onsite

About The Position

AWS Infrastructure Services (AIS) is responsible for the design, planning, delivery, and operation of all AWS global infrastructure, ensuring the cloud runs smoothly. This team supports all AWS data centers and the associated equipment, providing customers with continuous access to innovation. The role involves working on challenging problems within the supply chain and collaborating with a diverse team of engineers, specialists, and operations managers to maintain high standards of safety and security while delivering capacity at the lowest possible cost. The team fosters an inclusive culture that encourages bold ideas and empowers employees to see them through to completion.

Amazon Web Services (AWS) is experiencing rapid growth, and we are seeking a Data Center Manager to join our expanding Infrastructure Operations team. AWS is a fast-paced technology company and a leader in the data center industry. This position is crucial for ensuring the overall availability and reliability of data center operations, meeting or exceeding defined service levels. We are looking for technology managers with experience in people management, strong technical understanding, and the drive to advance AWS Data Center Operations.

The successful candidate will have experience in strategy development, mentoring individuals at all levels, sponsoring projects, and proposing technical solutions. The role includes leading teams in hardware and network diagnostics, physical repair, and participation in an on-call rotation. Candidates must be capable of working independently and managing teams effectively, with strong prioritization, organizational, communication, and rapid reaction skills. In addition to expertise in data centers and hardware/network repair, responsibilities include creating documentation, innovating solutions, participating in site-level projects, and resolving complex data center issues. This team operates in a 24/7 environment.

Requirements

• 4+ years of Information Technology (IT) experience, or Bachelor's degree in computer science, engineering, mathematics or equivalent
• 2+ years of people management experience
• 2+ years of operations and on-call support for data center facilities, mission critical plants, or production facilities experience

Nice To Haves

• 2+ years of computer hardware experience, including troubleshooting and repairing experience
• Experience in technical writing in a relevant field
• A+ or CND (Certified Network Defender) or Network+ or Security+, or certification in an applicable field like A+, Net+, Sec+, CCNA, LPIC, Linux+, AWS certification
• Experience with system management tools and client/server environments

Responsibilities

• Prioritize and assign trouble tickets to data center technicians and operators
• Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations
• Developing Career Paths for the employees and to make updates in our internal tools.
• Recruit and train data technicians to ensure appropriate staffing levels
• Ensure effective and efficient management of day to day data center operations including queue management, 7/24 shift arrangement and hardware logistics
• Fast learn or act as the subject matter expert across all aspects in data center operations
• Ensure all operational KPIs and metrics are being measured and met
• Inspire and guide improvement in team process, technology innovation and automation
• Manage Large Scale Events (outages) and act as the call leader
• Manage and improve the work-flows and through-put for data centers operations
• Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs
• Maintain the on-call schedule coordinating absence and vacations
• Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree