Infrastructure Delivery Area Manager

Amazon • Lithia Springs, GA

3d

About The Position

Amazon Web Services is a fast-paced technology company and a leader in the world
of Data Centers. We are looking for proven Data Center Technology Manager with
solid experience in people management and scaling teams. The DCO Area Manager
will drive the vision for the Data Center Operations within the region.

We are looking for an inspiring leader capable to drive experienced managers.
The ideal candidate would have a background in IT Infrastructure, Data Centers
or worked for the industrial manufacturing domain (aircraft, automobiles,
consumer electronics, heavy machinery... list not exhaustive) or Military.

The company's infrastructure consists of various custom built and off-the-shelf
applications operating on a variety of platforms and other major technologies.
The successful candidate will have experience managing a team of 70+ people on a
24/7 rotating shift across multiple Data Centers in central Ohio. You should be
familiar with Problem Change & Incident Management, creating & tracking
expenditure, continuously design and implement new mechanisms. The role includes
mentoring, developing and growing people in all levels, supporting
Infrastructure projects and proposing technical solutions that are scalable.

Requirements

• 4+ years of technical work with computer systems and technology components experience, or experience in technical work related to computer systems and technology components
• Bachelor's degree in computer science, computer engineering, or related field, or experience managing teams
• Experience with Continuous Improvement and Six Sigma methodologies
• 4+ years of people management in data center operations or critical infrastructure environment.
• 4+ years operating as a manager of managers.

Nice To Haves

• Experience managing communication with geographically distributed teams
• Knowledge of safety, security, and availability incident response, incident management, and incident resolution.
• Knowledge of server hardware (storage system, Network) and maintenance/troubleshooting Knowledge and/or experience of Safety, Physical and IT Security, Logistics, Power, Cooling & Facilities Engineering with capacity planning Project Management skills.
• Excellent verbal and written communication skills, technical writing or business justifications (white paper experience)

Responsibilities

• Team management of experienced Data Center Managers leading Data Center Technicians. This includes recruitment / people development through coaching and mentoring / performance review / rotation management.
• Define the strategy to improve the efficiency and productivity of day to day 24x7 Datacenter Operations.
• Manage and continuously Improve the workflows, processes and throughput for data Centers Operations.
• Manage effectively the global yearly operating budget: CAPEX (technical equipment, infrastructure development), OPEX (cost of personnel, service provision, consumables and team events)
• Ensure all operational KPIs and Metrics are consistent, being measured and met inside AWS Data Centers.
• Drive innovation and automation within Data Center Operations.
• Challenge the quality and quantity of services being provided by the Data Center Operations team and continuously strive to improve our Customer Experience.
• Management of large-scale events in the Datacenters (crisis situations: thermal or power events, networking issues, etc..)
• Manage Vendor performance.
• Ensure Data Centers are compliant with all relevant security policies and procedures.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Manager