Infrastructure Delivery Manager

First Intuition•London, CA

1d•Remote

About The Position

The Infrastructure Delivery Manager leads the delivery of FI’s infrastructure change programmes - spanning networking, cloud (Azure/M365), identity, endpoint management, security tooling, resilience/DR, centre fitouts and multi‑site centre technology rollouts. The postholder must bring credible technical depth and/or the ability to direct, challenge, and coordinate specialist vendors and engineering partners to ensure solutions are robust, secure, and aligned to FI’s strategic standards. They turn direction from the Head of Infrastructure, Operations & Security into actionable delivery: shaping solution designs, sequencing complex cutovers across centres, validating configurations, coordinating security controls, and ensuring every implementation meets FI’s performance, reliability, and security expectations. This role is hands‑on in delivery management—creating structure, clarity, and governance around infrastructure change—while ensuring smooth operational handover to IT Operations.

Requirements

Strong experience delivering complex, multi‑site IT infrastructure projects (network, cloud, identity, endpoint, security).
Ability to read, understand, challenge and validate technical designs across: Network and firewall technologies Azure/M365/Entra ID Intune, Defender, Sentinel Identity, access and Zero Trust architecture
Demonstrable experience coordinating specialist engineers and third‑party delivery partners.
Strong project delivery skillset (waterfall/agile hybrid), with structured documentation and governance discipline.
Excellent problem‑solving capability with an ability to break down complex technical issues.
Strong communication and stakeholder engagement skills across technical and non‑technical audiences.
Ability to produce high‑quality delivery artefacts (plans, architectures, test evidence, runbooks, change packs).
Ability to travel to FI centres when required.

Nice To Haves

Experience in a similar multi‑site educational or regulated environment.
Working knowledge of ISO27001, Cyber Essentials, and secure‑by‑design principles.
Project management certifications (e.g. Prince2, AgilePM, PMP).

Responsibilities

Lead delivery of infrastructure programmes including: Network upgrades (LAN/WAN/SD‑WAN/Wi‑Fi, firewalling, segmentation). Identity and access modernisation (Entra ID, Conditional Access, MFA, Zero Trust patterns). Cloud and M365 platform uplift (Intune baselines, Defender configuration, Azure services). DR and resilience improvements (backup strategy, failover design, recovery testing). Security uplift (EDR/XDR/MDR rollouts, vulnerability reduction, hardening baselines).
Review, interpret, and challenge vendor and partner technical designs to ensure alignment with FI’s standards.
Validate technical configurations through testing, pilot phases, and evidence‑based acceptance criteria.
Build and maintain detailed delivery plans, RAID logs, dependency maps, change schedules, and cutover plans.
Coordinate multiple infrastructure and security initiatives across FI’s footprint.
Manage partner engineering resources, ensuring quality, clarity of scope, and controlled delivery.
Run delivery governance—quality gates, readiness checks, risk assessments, and post‑implementation reviews.
Ensure all changes follow proper impact assessment, testing, documentation, and change control processes.
Own technical delivery for new site builds, relocations, refurbishments and technology refresh cycles.
Work with regional centre teams to coordinate works without disrupting teaching or operational activities.
Standardise centre infrastructure by implementing FI’s technical blueprint consistently across sites.
Ensure all centre deployments include monitoring setup, documentation, and operational runbooks.
Ensure all projects incorporate secure‑by‑design controls from early stages.
Embed security configuration (Defender, MDE, firewalls, M365 security baselines, DLP) into delivery cycles.
Work closely with the Information Security Manager to ensure: Remediation of vulnerabilities is planned and delivered. New services comply with governance and accreditation requirements (Cyber Essentials/ISO27001). SOC/MDR/alerting integrations are built into new infrastructure.
Work closely with: IT Operations Manager – for operational readiness, handover, and runbook creation. Information Security Manager – for security assurance, risk assessments, and governance alignment. Enterprise Applications Manager / Product Owner – Business Intelligence – where application / BI dependencies intersect infrastructure changes. Vendors and MSPs – ensuring high‑quality engineering output.
Translate technical direction into clear communication to all key stakeholders.
Ensure all new services include: Full documentation (logical/physical diagrams, configs, build standards). Monitoring and logging baselines. Operational runbooks and escalation procedures. Training or knowledge‑transfer sessions for IT Ops.
Ensure handovers meet strict acceptance criteria before moving into BAU.

Benefits

30 days annual leave (based on fulltime hours) PLUS bank holidays
3 FI Days per year
Hybrid working available, equipment provided for homeworking
Flexible-working positive employer with a range of family-friendly policies
Employee Assistance Programme: 24-hour confidential access to counselling and support services
Competitive Pension
Private Medical Insurance
Training and development opportunities
Long term career prospects in a growing company
Employee perks including a range of discounts to suit your lifestyle