Infrastructure Analyst I

Continental • Fort Mill, SC

1d • Hybrid

About The Position

The Infrastructure Analyst I is responsible for supporting and optimizing the organization’s IT infrastructure to ensure systems are reliable, secure, and operating efficiently. This role focuses on day-to-day infrastructure support, troubleshooting issues, and collaborating with IT teams to maintain and improve core systems that support business operations.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience) OR 2+ years of related experience if no degree
• Foundational understanding of IT infrastructure, including: Networks (LAN/WAN), Servers and operating systems (Windows preferred), System security concepts, Backup and recovery processes
• Familiarity with infrastructure monitoring and support tools
• Strong problem-solving and analytical skills with the ability to troubleshoot technical issues effectively
• Solid communication skills with the ability to explain technical concepts to non-technical users
• Ability to work both independently and collaboratively in a team environment
• Strong organizational skills and attention to detail
• Eagerness to learn and grow within IT infrastructure
• Proactive mindset with a focus on continuous improvement
• Strong sense of ownership and accountability
• Customer-focused approach to IT support
• Legal Authorization to work in the US is required. We will not sponsor individuals for employment visas now or in the future for this job opening.

Nice To Haves

• 2-5+ years of related IT experience
• Experience with NetApp\Pure Storage
• Exposure to virtualization technologies (VMware or Hyper-V)
• Basic scripting or automation knowledge (PowerShell a plus)
• Relevant certifications (CompTIA Network+, Security+, or similar)

Responsibilities

• Monitor and manage day-to-day IT infrastructure, including servers, networks, hardware, and software systems
• Perform routine maintenance and system checks to ensure optimal performance and availability
• Assist with server administration and infrastructure upkeep
• Identify, troubleshoot, and resolve infrastructure-related issues in a timely manner
• Respond to system alerts, outages, and performance concerns to minimize downtime
• Provide Tier 2 support for infrastructure and system-related incidents
• Collaborate with IT team members and business partners to plan and implement infrastructure solutions aligned with business needs
• Assist in deploying new systems, upgrades, and enhancements
• Support ongoing infrastructure improvement initiatives
• Maintain accurate documentation of systems, configurations, and processes
• Conduct periodic system audits and inventory tracking for hardware, software, and network components
• Follow established IT standards, policies, and security procedures
• Provide technical support and guidance during system installations, upgrades, and maintenance activities
• Work closely with internal teams and vendors to support service delivery
• Assist in developing and refining IT operational standards and best practices

Benefits

• Immediate Benefits
• Robust Total Rewards Package
• Paid Time Off
• Volunteer Time Off
• Tuition Assistance
• Employee Discounts, including tire discounts
• Competitive Bonus Programs
• Employee 401k Match
• Diverse & Inclusive Work Environment with 20+ Employee Resource groups.
• Hybrid Work
• Employee Assistance Program
• Future Growth Opportunities, including personal and professional
• many more benefits that come with working for a global industry leader!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree