Infrastructure Administrator (HYBRID MA OR CT)

The Hanover Insurance Group•Worcester, MA

2d•$67,000 - $85,000•Hybrid

About The Position

The Hanover Insurance Group is seeking an Infrastructure Administrator for their Workstation Technology Operations team. This role will be based in Worcester, MA or Windsor, CT with a hybrid work arrangement. The Infrastructure Administrator will be responsible for supporting day-to-day workstation management operations, managing physical and virtual workstations, maintaining configurations, and providing level 3 support to Hanover IT teams.

Requirements

2+ years related experience and a bachelor’s degree
Must be eligible to work in the US without requiring sponsorship now or in the future (ie. US Citizen or Greencard holder)
Experience managing workstations using Microsoft Endpoint Manager\Intune\System Center Configuration Manager (SCCM) in a co-managed environment.
Experience using Active Directory, Group policy, VMWare vCenter, VMWare Horizon, and Azure AD.
Experience using packaging and deployment technologies such as Flexera AdminStudio, Microsoft App-V Sequencer, PowerShell, Application Deployment Toolkit, Microsoft Endpoint Manager.
Experience using imaging technologies such as Microsoft Endpoint Manager, VMWare vCenter, VMWare Horizon, Windows Autopilot and MDT.
Experience deploying Windows OS servicing and Office 365 updates using Endpoint Manager.
Experience and strong understanding of Microsoft Endpoint Manager reporting including SQL.
Experience using ServiceNow for requests and incident management.
3-5 years of workstation packaging, software deployment, image management, and configuration management experience.
Demonstrated experience using Microsoft Endpoint Manager and VMWare products to manage a workstation fleet.
Demonstrated experience in a process-oriented organization.
Highly responsive and proven professionalism in communication, interpersonal, analytical, and organizational skills.
Must be able to quickly identify and resolve issues and work with a context of formal and informal process.
Must have experience with Microsoft Office applications for data analysis and reporting.
Strong communication and customer service skills (written and spoken).
Must be self-sufficient person who can work on their own with minimum oversight.
Strong process-oriented individual with experience in ITIL concepts.

Responsibilities

Manage workstations using Microsoft Intune, Microsoft Endpoint Manager/System Center Configuration Manager, Group policy, Active Directory, and VMWare tools.
Package and deploy software and configurations to employee workstations.
Create and manage images for physical and virtual workstations.
Deploy new Windows OS builds using Microsoft Intune / Microsoft Endpoint Manager.
Create virtual machines for software packaging and testing.
Manage core enterprise applications such as Office 365, Adobe Acrobat, Adobe Reader and Google Chrome.
Manage and maintain workstation group policy and Intune configuration profiles.
Manage and maintain OS and workstation security configuration aligned with Hanover security standards.
Manage work to governing SLA’s and aligned with Hanover’s work intake prioritization processes.
Monitor the health of the configuration management systems.
Troubleshoot application and operating system issues.
Create and maintain documentation for application and OS configurations.
Create and maintain documentation for team processes and procedures.