Infrastructure Administrator

Wills Group, Inc•La Plata, MD

3d•$74,000 - $92•Hybrid

About The Position

The Infrastructure Administrator is responsible for the daily administration and support of the organization's cloud and on-premises infrastructure, including virtualization, networking, security, and endpoint systems. This role ensures reliable performance and timely resolution of infrastructure issues across the environment, including HQ and retail store locations, working under the direction of the Infrastructure Manager.

Requirements

Associate's degree in computer science, information systems, or related field preferred; equivalent experience accepted
3+ years in IT with experience supporting both cloud and on-premises infrastructure
Working knowledge of: Virtualization (vSphere/VMware, PXE booting, hypervisors)
Working knowledge of: Networking (Meraki, UniFi, Palo Alto, Zscaler)
Working knowledge of: Cloud (Microsoft Azure)
Working knowledge of: Security and surveillance (Verkada)
Working knowledge of: Disaster recovery tools (Zerto, Rubrik)
Working knowledge of: Endpoint and server administration (Windows Server, Active Directory, Intune)
Experience with ticketing systems and service lifecycle management

Responsibilities

Support and administer cloud and hybrid infrastructure, with emphasis on Microsoft Azure and virtualization
Administer vSphere virtualization, monitoring performance and availability across virtual machines
Monitor Palo Alto Networks firewalls to help ensure security policies and traffic inspection remain aligned with cybersecurity standards
Support and maintain network environments using Cybera firewall ,Meraki and UniFi solutions
Monitor storage and backup systems, including Rubrik and other hybrid solutions, and escalate issues as needed
Support virtualization for field services, including NCR PXE boot and endpoint deployments
Support Verkada connectivity for physical security systems, including access control and camera infrastructure
Collaborate with the cybersecurity team on Zscaler and other endpoint protection tools
Track, escalate, and resolve service tickets using internal and MSP ticketing systems
Follow established troubleshooting and remediation procedures; flag gaps or improvement opportunities to the Infrastructure Manager
Monitor SLA metrics and report on trends
Provide onsite and remote support for network deployments and infrastructure maintenance
Install and support POS and back-office systems at retail locations
Support hardware refresh projects as directed by the Infrastructure Manager
Travel as needed to support physical installations and troubleshooting
Own support issues from identification to resolution, communicating with stakeholders throughout
Prioritize, diagnose, and resolve technical requests in a timely and professional manner
Participate in root cause analysis and document lessons learned to help prevent recurrence
Provide onboarding support for new employees and contractors
Maintain accurate documentation for systems, processes, and configurations
Contribute to standard operating procedures and knowledge base content
Maintain asset inventory and software compliance records
Support firmware and software updates across infrastructure
Troubleshoot networking components (firewalls, switches, access points)
Administer and maintain Windows Server environments, Active Directory, DNS, and GPOs
Support endpoint management through Microsoft Intune and related tools
Other duties as assigned by the Infrastructure Manager