Infrastructure Administrator

Amen Clinics•Costa Mesa, CA

2d•Hybrid

About The Position

At Amen Clinics Inc./Mindworks Innovations Inc., our vision is bold: to be known as the best brain and mental health company in the world. Every member of our team plays a vital role in making that vision a reality—delivering exceptional care, advancing innovation, and changing lives every day. At Amen Clinics, Inc./Mindworks Innovations Inc., we’re proud to be an Employee Stock Ownership Plan (ESOP) company. That means every employee is also an owner, sharing in the success and growth of the organization. As part of our team, you won’t just be contributing to our mission — you’ll be building long-term value for yourself and your future. Ownership isn’t just a benefit here; it’s a mindset we bring to everything we do. Amen Clinics are outpatient health care clinics that have been providing mental wellness strategies to patients of all ages since 1989. We offer patient-first experiences and customized solutions to an array of behavioral and psychiatric conditions. Amen Clinics employs an array of healthcare professionals across our nationwide locations, including psychiatrists, integrative physicians, nutritionists, therapists, and wellness coaches. These practitioners have diverse educational backgrounds and specialties and are skilled at treating patients in the least harmful, most effective means possible. We use all the tools available to us to help make brain health happen. We believe that a better brain always leads to a better life and that achieving our mission will help to prevent and alleviate suffering, not only for individuals but also for generations of individuals.

Requirements

Bachelor’s degree in information technology, computer science, engineering, or a related field.
4+ years of progressively responsible systems administration or infrastructure engineering experience, including hands-on responsibility for production systems and complex escalation support.
Practical production experience with both Microsoft Azure and Google Cloud, including compute, storage, networking, access management, monitoring, and troubleshooting.
Strong hands-on Windows Server administration and troubleshooting skills across physical and virtual environments, including Active Directory, Group Policy, DNS, DHCP, and Hyper-V.
Experience maintaining current Windows Server environments and supporting or migrating legacy Windows Server 2008, 2012, 2016, and 2019 systems where present.
Strong understanding of Layer 2 and Layer 3 networking, including VLANs, trunking, TCP/IP, subnetting, routing, VPNs, and protocols such as OSPF and EIGRP.
Experience administering Microsoft Entra ID, hybrid identities, Microsoft 365, multifactor authentication, and role-based access controls.
Experience administering backups and successfully restoring systems and data; understanding of disaster recovery planning and recovery testing.
PowerShell scripting experience and familiarity with Azure CLI, Google Cloud CLI, and infrastructure automation.
Ability to monitor and troubleshoot database services and support approved SQL queries, ETL processes, and scheduled jobs in collaboration with database specialists.
Working knowledge of HIPAA privacy and security requirements and the ability to follow organizational policies for protecting sensitive and protected patient information.
Ability to prioritize competing tasks, meet deadlines, interpret technical instructions and diagrams, and follow incidents and projects through to resolution.
Excellent communication, interpersonal, and customer service skills; ability to communicate effectively in written and spoken English with technical and nontechnical audiences.
Demonstrated integrity, transparency, confidentiality, and attention to detail when working with employees, leadership, vendors, and auditors.

Nice To Haves

Microsoft Certified Azure Administrator Associate, Google Cloud Associate Cloud Engineer, CCNA, or comparable current cloud or networking certifications.
Prior service desk experience and experience supporting a healthcare organization with multiple locations.
Experience with Terraform, Bicep, Git-based change control, and basic Linux administration.
Experience with Microsoft SQL Server, Sage 100, ShoreTel VoIP, and Dell Unity storage arrays.
Experience with Backup Exec, Datto, or comparable backup and disaster recovery platforms.
Experience with Hyper-V clustering, cloud migrations, high-availability configurations, and infrastructure security audits.

Responsibilities

Design, integrate, implement, and support infrastructure solutions; develop deployment plans, operational procedures, and training materials.
Configure, maintain, patch, monitor, and troubleshoot physical and virtual Windows Server environments, including Hyper-V clusters, storage, and supporting services; support Linux cloud workloads as needed.
Administer Azure compute, storage, virtual networking, identity, monitoring, and backup services; configure and support hybrid connectivity and infrastructure, platform, and software services.
Deploy and administer Google Cloud resources, including Compute Engine, Cloud Storage, VPC networks, IAM, Cloud Monitoring, and Cloud Logging; support managed services used by application and data teams.
Manage cloud resource organization, permissions, policies, budgets, and usage; identify opportunities to improve availability, capacity, performance, and cost.
Install, configure, upgrade, and troubleshoot routers, switches, firewalls, wireless access points, VPNs, and network printers; maintain VLANs, routing, DNS, DHCP, and connectivity across offices and cloud environments.
Administer Active Directory, Microsoft Entra ID (formerly Azure AD), Group Policy, and hybrid identity integration; manage user accounts, permissions, distribution lists, security groups, and Microsoft 365 services.
Implement and maintain daily backups for business-critical on-premises and cloud systems; investigate failures, perform restorations, and test disaster recovery procedures against agreed recovery objectives.
Maintain endpoint protection, antivirus, and endpoint detection and response platforms; support vulnerability remediation, security hardening, access reviews, and incident response with security partners.
Review system, application, network, and security logs; configure monitoring and alerts, investigate incidents, perform root-cause analysis, and document corrective actions.
Monitor and troubleshoot database instances with the DBA and application teams; investigate performance issues and perform approved ETL tasks, data transfers, and scheduled job troubleshooting.
Assist with configuration, administration, and troubleshooting of the ShoreTel VoIP system and related voice networking, coordinating with vendors as needed.
Provide escalation support to service desk and application teams and coordinate resolution with managed service providers and vendors.
Automate repeatable administration and deployment tasks using PowerShell, cloud command-line tools, and infrastructure-as-code practices; document and review changes.
Maintain infrastructure inventories, diagrams, configuration records, runbooks, and training materials; perform hardware, software, and configuration audits against company standards.
Assess technology needs, research solutions, recommend improvements, and support office installations, upgrades, migrations, and moves through controlled change procedures.