Infra Services Analyst Senior Advisor

Elevance Health•Mason, OH

1d•Hybrid

About The Position

The Infrastructure Services Analyst Senior Advisor is responsible for serving as an escalation point for the most complex systems issues or resolutions. This role requires associates to be in-office 3-4 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Engineering (any), or related.
Eight (8) years in any occupation with IT or related experience.
Six (6) years of experience with incident management process and methods.
Five (5) years of experience with ServiceNow, eportal incident management tool, and application debugging using eclipse and RAD.
Five (5) years of experience with Postman, SOAP, API, Microservices, Apigee, Docker, DataPower, WebSphere, MQ, Message Broker, HTTPS, Kafka and Splunk.
Five (5) years of experience with Java, J2EE, Angular JS and Siteminder.
Five (5) years of experience in F5 Load Balancer, OAuth security, SSL, IP routing, and firewall technologies, F5, VMWare, and ESX Hosts.
Five (5) years of experience with Oracle, SQL, Mongo, DB2, Redis Cache, and data caching.
Five (5) years of experience with Cloud platform migrations, monitoring and maintenance, including AWS, Google Cloud, Kafka platform, EKS, Lambda, and S3.

Responsibilities

Solves problems, performs analysis, researches, and tests functions for systems and networks.
Provides trouble resolution on complex problems.
Develops root cause analysis activities that resolve significant system issues.
Provides advanced trouble resolution and serves as point of technical escalation on complex problems.
Provides advanced technical guidance and leadership to the technical engineers within the organization.
Represents major upgrades and business system replacements in change control.
Develops reports supporting strategy and direction for management.
Acts as a subject matter expert among peers, with manager and senior management.
Serves as technical merger and acquisition lead as needed.
Leads Level 3 and 4 incident recoveries; may organize the efforts of other analysts as part of incident recovery.
Leads root cause analysis efforts.