Infra Tech Lead Analyst

Citi•Mississauga, ON

8d•Hybrid

About The Position

Citi Markets Technology is seeking a highly motivated IT professional to join our Global Markets Platform team. This role involves collaboration with electronic-trading platforms and infrastructure, working with Traders, Application Developers, Product Owners, and Engineering. The team is focused on engineering the future of global finance, redefining financial technology by building systems that matter and influencing economies. Citi's Markets Technology is undergoing a significant transformation to build a best-in-class global platform for execution, prime, clearing, and cross-products, aiming for world-leading performance and resiliency. This role is key to defining and delivering the next generation of Markets technology.

Requirements

Active collaboration with all parties is required to be successful.
Effectively collaborate with the Markets-Tech Electronic Trading organization (clients) and steer other technology organizations directly or through influence.
Proven experience in technology project management, business analysis in application connectivity through network devices, data center migrations, and new connectivity network builds.
A resource that is not afraid to do new things and be challenged on a regular basis with a can-do attitude and an engineering mindset.
Experience in Capital Markets Low Latency Network Infrastructure workflows.
Hands-on experience leveraging AI and automation for productivity.
Proven ability to manage complex and variable issues with substantial potential impact by weighing various action plans and balancing potentially conflicting needs.
Demonstrated ability to effectively use complex analytical, interpretive, and problem-solving techniques.
Strong analytical, documentation, and problem-solving skills with ability to translate complex requirements into clear, actionable applications connectivity designs.
Stellar Communicator, written and verbal communication, is a genuine differentiator. Tailors message, medium, and tone to audience with precision and impact.
Strong influencing and negotiation skills; ability to build and maintain effective networks and relationships.
Relentlessly Organized, maintains meticulous control of actions, decisions, risks, and dependencies across complex architectural landscapes.
Familiarity with SDLC and Agile development methodologies including tools such as Jira & Confluence.
Network (Routing & Switching, cut-through, Multicast, SDN, BGP, L1-L3, PCAP analysis).
Monitoring (SPANs, TAPS, OEO, Packet Brokers, Corvil, SNMP, FIX, Logs, ELK, Open Telemetry, Grafana, Promethius).
Compute (Linux, CoreOS, Tuning, kernel bypass technologies, core dump analysis).
Messaging (TibRV, Solace, Aeron, ZeroMQ, Kafka, Multicast, Market data (TCP/UDP), Tibco, Exegy/Vela).
Load Balancers (HW, SW).
Security (Firewalls, PKI, TLS, IDS, Optical Encryption, AD, LDAP).
Connectivity (WAN, Lucera, cross-connects, ECX, venue, client).
Colo / Datacenter (Power, Space, Cage, Rack, Cabinet, Design).
Excel (for advanced frameworks, data analysis).
6-10 years of experience in roles centered around infrastructure delivery (application hosting and/or end user services) with a proven track record of operational process change and improvement.
Understanding of how specialization within area contributes to the business and of competitors' products and services.
Ability to develop projects required for design of metrics, analytical tools, benchmarking activities and best practices.
Ability to work with virtual / in-person teams, and work under pressure / to a deadline.
Effective written and verbal communication skills.
Effective analytic/diagnostic skills.
Ability to communicate technical concepts to non-technical audience.

Nice To Haves

Knowledge of emerging AI use cases in infrastructure Technology functions.
Experience in a Financial Services or large complex and/or global environment.
Master’s degree preferred.

Responsibilities

Interface with Citi’s Markets business, technology application teams, and clients/vendors to understand functional business and technical connectivity requirements.
Translate business/application/technical connectivity requirements into actionable engineering change requests for Network Engineering, Firewall & Proxy Engineering, Load Balancer Engineering, and System Administrators/Engineering.
Own and drive the creation of business/functional markets trading applications and servicing infrastructure connectivity requirements.
Document solutions and manage end-to-end application architectural and connectivity flows, including upstream and downstream dependencies.
Integrate modern tools and emerging technologies, including AI-enabled automation and collaboration platforms, to enhance productivity and streamline delivery workflows.
Proactively identify risks, issues, and blockers; escalate with precision and propose credible mitigations.
Maintain Book of Work and facilitate prioritization discussions with key business and technology stakeholders.
Document connectivity requirements and support service validation testing, release, and implementation activities.
Identify, plan, and execute connectivity projects.
Develop and publish content for Senior management reporting, presentations, town halls, etc.
Plan, coordinate, and drive day-to-day delivery of complex technology initiatives.
Track milestones against target dates and provide regular status updates to stakeholders.
Manage project scope, assess change requests, and clearly communicate impact on timelines, costs, and risks.
Partner daily with business stakeholders, technology leads, product teams, and clients.
Manage expectations across global teams and operate effectively in ambiguous, high-pressure environments.
Proactively identify, manage, and escalate project risks and issues, and define and drive risk mitigation strategies.
Create and maintain core project management artifacts and documentation.
Apply lessons learned to improve future delivery and processes.
Leverage automation and AI-enabled tools to improve productivity, reporting, and delivery discipline.
Act as a liaison between Business and Engineering teams, understanding business priorities.
Partner with technology teams to oversee projects, execute plans, and ensure critical deliverables are met.
Interface between Citi’s Markets Technology applications and all Infrastructure Engineering teams (e.g., Network & Firewall Engineering, Unix and Linux Server Engineering, Middleware Solace and Tibco engineering).
Design and implement scalable, secure, and highly available low latency trading network architectures.
Drive coordination, planning, configuration, and deployment of connectivity engineering solutions through routers, switches, firewalls, load balancers, Proxy Servers & Zscaler from various vendors.
Develop and maintain comprehensive network documentation, including diagrams, configurations, and procedures.
Diagnose and resolve complex network issues, including connectivity problems, performance degradation, and security incidents.
Participate in after-hours support for service validations during network change activities.