Information Technology Technician

City of Myrtle Beach•Sc, SC

3d•Hybrid

About The Position

The purpose of this position is to provide technical support and maintenance for computer systems, hardware, and software across the organization. This role includes troubleshooting issues, assisting users, and ensuring the efficient operation of IT systems.

Requirements

Vocational/Technical degree with training emphasis in computer technology, network communications, computer repair, and programming with two (2) years of experience in hardware/software diagnostics/repair and software applications preferred; or a combination of high school diploma and relevant industry standard certifications which may include A+, ITF+, Network+, Security+, CCNA, MCP, MTA, MCSE in conjunction with (2) years of experience in hardware/software diagnostics/repair and software applications.
Knowledge of computer science or computer hardware.
Knowledge of customer service principles.
Knowledge of electronics.
Skill in using tact.
Skill in applying rigorous logic and methods to solve difficult problems.
Skill in influencing others.
Skill in coordinating activities of a project, program, or designated area of responsibility.
Skill in persuading.
Skill in performing addition, subtraction, multiplication and division; calculating decimals, percentages, and fractions; computing discounts, interest, and ratios; and calculating surface areas, volumes, weights, and measures.
Ability to establish and maintain effective work relationships.
Ability to build rapport.
Ability to listen.
Ability to see hidden problems and look beyond the obvious before stopping at the first of answers.
Ability to evaluate, audit, deduce, and/or assess data using established criteria.
Ability to overhaul, restore, renovate, construct, and/or rebuild equipment, machinery, or objects, requiring adherence to prescribed standards and specifications.
Ability to utilize a wide variety of reference, descriptive, advisory and/or design data and information.
Ability to exercise independent judgment to apply facts and principles for developing approaches and techniques to resolve problems.
Ability to exercise judgment, decisiveness and creativity in situations involving the evaluation of information against sensory, judgmental, or subjective criteria.

Nice To Haves

Relevant industry standard certifications which may include A+, ITF+, Network+, Security+, CCNA, MCP, MTA, MCSE

Responsibilities

Set up and deploy desktop and laptop computers, mobile devices, printers, and peripheral equipment for staff.
Ensure all devices are functioning optimally and meet city standards for performance and security.
Diagnose and resolve hardware, software, and network connectivity problems for end-users.
Apply systematic approaches to identify root causes and provide effective, timely resolutions.
Provide end-user assistance for Windows and/or IOS platforms, as well as Microsoft 365 applications, including Outlook, Teams, Word, Excel, and SharePoint.
Monitor the IT support ticketing system and prioritize tickets based on urgency and impact.
Provide timely, clear communication to end-users throughout the resolution process.
Accurately log technical issues, solutions, system configurations, and support procedures in the IT knowledge base to ensure consistent support and future reference.
Use remote desktop support tools and mobile device management (MDM) platforms to troubleshoot and resolve technical issues for remote and hybrid employees across multiple locations.
Conduct system updates, software patches, hardware replacements, and preventative maintenance tasks on computers, servers, and network devices.
Ensure minimal disruption to operations during maintenance activities.
Follow established IT standards, procedures, and best practices.
Promote cybersecurity awareness and compliance among users, contributing to the overall security posture of the organization.
Perform other related duties as assigned, requested and required.