Information Technology Technician | Part-Time | Allegiant Stadium

Oak View Group•Las Vegas, NV

3d•Onsite

About The Position

Allegiant Stadium is looking for an Information Technology (IT) Technician to join our team. The IT Technician will support our in-house IT department on event days in a variety of areas, including new hire technology setup, onboarding, digital signage support, O365 administration, daily cybersecurity review, and hardware and software support primarily focused on Point of Sales devices. The successful candidate will be able to troubleshoot and resolve technical issues, assist with the implementation of new technologies, and provide training and support to team members. This role will pay an hourly rate of $25.00 - $30.00.

Requirements

2 years of increasing responsibility in the installation, maintenance, and removal of telephone, data, personal computer, and wireless network systems.
Ability to work a variable work schedule (including evenings, weekends, and holidays as required), depending on event and business requirements.
Excellent customer service skills over the phone, by email, and in person.
Strong understanding of how PCs function in a networking environment.
Ability to perform constant walking, climbing stairs, and lifting and carrying of heavy objects.
Principles and techniques of maintenance and repair for PC systems and related equipment.
Basic understanding of wireless mobile devices, including but not limited to laptops, cell phones, and tablets.
Advanced computer proficiency and Microsoft Office products knowledge to include Excel, Word, Outlook, and PowerPoint.
Safe work practices.

Nice To Haves

A combination of specialized technical training in the installation and maintenance of Point of Sale Technology/PC systems and technical education is desired.
Experience in a public facility is preferred.
CompTIA A+ certification desired.
Possesses or obtains a valid SNHD health card.

Responsibilities

Install, configure, and troubleshoot computer systems, hardware, and software.
Follow established procedures and processes for computer maintenance.
Provide training and support to team members in the use of computer systems and software.
Work irregular hours that may vary due to functions and may include days, evenings, weekends, and holidays.
Set up new employees' technology, including laptops, desktops, and mobile devices.
Provide onboarding training on how to use the company's IT systems and applications.
Provide technical support to employees who are having problems with their hardware or software using help desk software.
Support the company's digital signage network.
Troubleshoot problems and ensure that the network is secure.
Administer the company's O365 environment.
Conduct a weekly cybersecurity review of all systems, emails, and endpoints.
Check for malware, vulnerabilities, and unauthorized access through Sophos.
Work with employees to understand their needs and then recommend solutions that meet those needs.
Other duties, responsibilities and/or projects as assigned.