Information Technology Technician II
About The Position
The Information Technology (IT) Technician provides the first level of support to users of SES IT equipment located onsite and offsite. Responsibilities include good customer service skills, clear and concise communication skills, and possessing basic knowledge of IT industry practices and standards. Working under close supervision, the technician assists with solving routine problems identified to the Help Desk, conducts installation and maintenance of systems/equipment, and provides associated training to customer personnel. The role involves diagnosing, isolating, and correcting problems to component level to restore system functions, communicating with users and other technicians to ensure timely problem resolution, and updating required documentation according to SES practice or procedure. Other duties may be assigned.
Requirements
- Associate Degree in computer related field
- at least 2 years IT support experience preferred
Responsibilities
- Good customer service skills
- Clear and concise communication skills
- Possesses basic knowledge of IT industry practices and standards
- Working under close supervision, assists with solving routine problems identified to the Help Desk
- Install Windows OS, drivers and applications to bare metal systems in preparation for SES configurations to be applied
- Conducts installation and maintenance of systems/equipment, and provides associated training to customer personnel
- Diagnose, isolate, and correct problems to component level to restore system's functions
- Communicates with users and other technicians to ensure problems are resolved in a timely manner
- Updates required documentation in according to SES practice or procedure
- Other duties as assigned
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
