Information Technology Technician II
About The Position
As an Information Technology Technician II, you’ll help keep RSIC’s technology reliable and secure by supporting day-to-day operations across desktops, servers, applications, networking, and telecommunications. Key responsibilities include installing/configuring computers and approved software; monitoring operating systems and applications to troubleshoot issues; assisting with network servers and VoIP systems; handling help-desk calls and end-user support; coordinating with Managed Services consultants, vendors, and backup processes; recommending and implementing upgrades to protect system integrity; maintaining licensing records and IT supplies specs; completing network/telecom cabling; and assisting with RSIC website updates.
Requirements
- Associate’s degree in computer science OR 5+ years’ professional networking/repair/software support experience
- Working knowledge of CAT 5/5e/6 cabling, termination, and jacks
- Proficiency in RSIC applications within 1 month (Blackbaud, Accufund, Microsoft Office, VoIP)
- Programming principles knowledge
- Strong written/verbal communication
- Age 21+
- Eligibility for RSIC vehicle insurance
- Physical/manual dexterity
- Completion of a pre-employment criminal background check, drug screen, and confirmation of professional references
Responsibilities
- Installing/configuring computers and approved software
- Monitoring operating systems and applications to troubleshoot issues
- Assisting with network servers and VoIP systems
- Handling help-desk calls and end-user support
- Coordinating with Managed Services consultants, vendors, and backup processes
- Recommending and implementing upgrades to protect system integrity
- Maintaining licensing records and IT supplies specs
- Completing network/telecom cabling
- Assisting with RSIC website updates
- Checking overnight alerts, backups, and open tickets
- Prioritizing tasks to keep teams productive
- Performing desk-side fixes and focused work in server/network spaces
- Coordinating timing with Managed Services for updates and changes
- Responding to phone/VoIP questions and application hiccups
- Helping staff get comfortable with approved tools through practical coaching
- Documenting solutions
- Updating licensing notes
- Preparing purchase specs for needed supplies
- Validating that core systems stay connected (email, file access, conferencing, and administrative platforms)
- Wrapping up follow-ups with vendors
- Leaving clear notes for issue resolution
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- Life insurance
- Paid Time Off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
