Information Technology Technician II
About The Position
As an Information Technology Technician II, you’ll help keep RSIC’s technology reliable and secure by supporting day-to-day operations across desktops, servers, applications, networking, and telecommunications. Key responsibilities include installing/configuring computers and approved software; monitoring operating systems and applications to troubleshoot issues; assisting with network servers and VoIP systems; handling help-desk calls and end-user support; coordinating with Managed Services consultants, vendors, and backup processes; recommending and implementing upgrades to protect system integrity; maintaining licensing records and IT supplies specs; completing network/telecom cabling; and assisting with RSIC website updates.
Requirements
- Associate’s degree in computer science OR 5+ years’ professional networking/repair/software support experience
- Working knowledge of CAT 5/5e/6 cabling, termination, and jacks
- Proficiency in RSIC applications within 1 month (Blackbaud, Accufund, Microsoft Office, VoIP)
- Programming principles knowledge
- Strong written/verbal communication
- Age 21+
- Eligibility for RSIC vehicle insurance
- Physical/manual dexterity
- Must complete a pre-employment criminal background check, drug screen, and confirmation of professional references.
Responsibilities
- Install/configure computers and approved software
- Monitor operating systems and applications to troubleshoot issues
- Assist with network servers and VoIP systems
- Handle help-desk calls and end-user support
- Coordinate with Managed Services consultants, vendors, and backup processes
- Recommend and implement upgrades to protect system integrity
- Maintain licensing records and IT supplies specs
- Complete network/telecom cabling
- Assist with RSIC website updates
- Check overnight alerts, backups, and open tickets
- Prioritize tasks to keep teams productive
- Perform desk-side fixes and work in server/network spaces
- Coordinate timing with Managed Services for updates and changes
- Address phone/VoIP questions, account or application hiccups
- Help staff get comfortable with approved tools through coaching
- Document solutions
- Update licensing notes
- Prepare purchase specs for needed supplies
- Validate that core systems stay connected (email, file access, conferencing, and administrative platforms)
- Follow up with vendors
- Leave clear notes for issue resolution
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- Life insurance
- Paid Time Off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
