INFORMATION TECHNOLOGY TECHNICAL SUPPORT ANALYST II / Emergency Appointment Fire

County of Los Angeles•Los Angeles, CA

5d•Onsite

About The Position

The LA County Board of Supervisors has declared a Local Emergency due to windstorms and wildfires. The Department of Public Works is seeking qualified individuals to fill emergency Information Technology Technical Support Analyst II vacancies to assist with recovery efforts. Applicants meeting the requirements may be hired for an initial period of up to 90 days, with the possibility of permanent County employment. Performance during the initial work period will be assessed and weighted 100% for consideration for permanent appointment.

Requirements

One year of experience at the level of an IT Technical Support Analyst I.
OR Two years of experience installing, configuring, testing, troubleshooting, and repairing client computing devices or software in a centralized Information Technology organization.
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed.
Experience at the level of an IT Technical Support Analyst I in the service of County of Los Angeles is defined as: Under close supervision, using established procedures, provides a full range of technical support services in information technology including installation, configuration, testing, troubleshooting and repair of hardware, software, networking and applications in a centralized IT organization.
A centralized Information Technology organization is defined as: an organization with at least 500 employees under the direction or guidance of the Chief Information Technology official (or at Sheriff Department, the coordinated executive command structure) for the department or major organization unit, for providing comprehensive IT services including analysis, design, acquisition, and/or development, implementation, maintenance, or support of information systems; and in which the work performed is in direct relationship to the IT requirements and initiatives of the department or major organization unit.

Responsibilities

Installs, configures, maintains, and tests computer hardware, software, and peripheral equipment.
Acts as a technical resource to end users and other IT staff.
Troubleshoots, diagnoses, and resolves moderately complex hardware, software, and network connectivity problems, including those not covered by established procedures.
Identifies trends in reported problems and implements improvements.
Analyzes and makes recommendations regarding user support needs or improving customer satisfaction.
Reviews, tests, and finalizes user instructions and procedures.
Conducts formal and informal end-user training and may develop technical orientation and training materials.
Leads small hardware and software installation and upgrade projects.
Participates in large and/or complex projects with general direction.
Assists in defining and recommending appropriate hardware and software configurations and standards.
Develops specifications for purchasing new hardware, software, and peripheral devices.
Configures software distribution tools.
Assists in ordering software licenses.
Coordinates equipment delivery, software licensing compliance, and inventory/asset control.
Acts in a lead capacity to other technical staff, as needed.