INFORMATION TECHNOLOGY TECHNICAL SUPPORT ANALYST II - Emergency Appointment

County of Los Angeles•Los Angeles, CA

2d•Onsite

About The Position

The LA County Department of Human Resources (DHR) has authorized Hiring as an Emergency under Civil Service Rule 13.04 on a limited and temporary basis. This action supports a time-sensitive, Board-directed workforce initiative requiring immediate staffing action to maintain continuity of critical public services. We are looking for qualified and committed individuals to help strengthen the County workforce and ensure residents continue to receive critical support. If you are looking for a new opportunity where your work will make an immediate impact, this may be the role for you. The Child Support Services Department is seeking qualified candidates to fill emergency INFORMATION TECHNOLOGY TECHNICAL SUPPORT ANALYST II vacancies. Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment. During your initial work period, you will be assessed on your work performance. This assessment will be weighted 100%. Those who successfully pass the assessment will be considered for permanent appointment to INFORMATION TECHNOLOGY TECHNICAL SUPPORT ANALYST II.

Requirements

One (1) year of experience at the level of an IT Technical Support Analyst I
Two (2) years of experience installing, configuring, testing, troubleshooting and repairing client computing devices or software, in a centralized Information Technology organization.
A valid California Class “C” Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

Responsibilities

Installs, configures, maintains and tests computer hardware, software and peripheral equipment.
Acts as a technical resource to end users and other information technology staff and troubleshoots, diagnoses and resolves moderately complex hardware, software and network connectivity problems, including problems not covered by established procedures.
Identifies trends in the reported problem calls and implements improvements.
Analyzes and makes recommendations regarding user support needs or improving customer satisfaction.
Reviews, tests and finalizes user instructions and procedures; conducts formal and informal end user training and may develop technical orientation and training materials as necessary.
Leads small hardware and software installation and upgrade projects and participates in large and/or complex projects with general direction.
Assists in defining and recommending appropriate hardware and software configurations and standards to meet customer needs, and develops specifications to purchase new hardware, software and other peripheral devices based upon established departmental standards.
Configures software distribution tools.
May assist in the ordering of licenses for software packages, in consultation with appropriate management or other information technology staff.
May coordinate equipment delivery, software licensing compliance and inventory/asset control.
May act in a lead capacity to other technical staff.