Information Technology Technical Support Analyst II

County of Los Angeles•Los Angeles, CA

12h•Hybrid

About The Position

The Department of Military and Veterans Affairs is seeking qualified candidates to fill emergency Information Technology Technical Support Analyst II vacancies related to the homelessness crisis. Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment. Before the end of your initial work period, you will be assessed on your work performance. This assessment will be weighted 100%. Those who successfully pass the assessment will be considered for permanent appointment Information Technology Technical Support Analyst II. Under general supervision, provides a full range of technical information technology support services, including installation, configuration, testing, troubleshooting and repair of hardware, software, networks and applications in a centralized IT organization. Incumbents in this journey level class perform a wide variety of information technology support duties, following established procedures, including hardware and software installation and repair. Incumbents possess the ability to analyze user problems related to desktop, network and applications and apply a full range of corrective actions. Incumbents are generally based in a centralized location or may be required to assist end users at field sites. Incumbents possess a thorough knowledge of desktop computers and related equipment, basic knowledge of network technologies and multiple client platforms, and strong interpersonal skills to communicate effectively with customers/users. Incumbents typically are responsible for installing, servicing and moving computers, printers, servers, networking devices, storage devices and related equipment.

Requirements

One (1) year of experience at the level of an IT Technical Support Analyst I
Two (2) years of experience installing, configuring, testing, troubleshooting and repairing client computing devices or software, in a centralized Information Technology organization.
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

Responsibilities

Installs, configures, maintains and tests computer hardware, software and peripheral equipment.
Acts as a technical resource to end users and other information technology staff and troubleshoots, diagnoses and resolves moderately complex hardware, software and network connectivity problems, including problems not covered by established procedures.
Identifies trends in the reported problem calls and implements improvements.
Analyzes and makes recommendations regarding user support needs or improving customer satisfaction.
Reviews, tests and finalizes user instructions and procedures; conducts formal and informal end user training and may develop technical orientation and training materials as necessary.
Leads small hardware and software installation and upgrade projects and participates in large and/or complex projects with general direction.
Assists in defining and recommending appropriate hardware and software configurations and standards to meet customer needs, and develops specifications to purchase new hardware, software and other peripheral devices based upon established departmental standards.
Configures software distribution tools.
May assist in the ordering of licenses for software packages, in consultation with appropriate management or other information technology staff.
May coordinate equipment delivery, software licensing compliance and inventory/asset control.
May act in a lead capacity to other technical staff.