Information Technology Support Technician - Oahu

State of Hawai'i • Island of Oahu, HI

4d • Onsite

About The Position

The Department of Health is seeking an Information Technology Support Technician for a temporary full-time position. This role involves providing technical support and assistance to departmental computer users across various computer equipment, systems, and applications. Responsibilities include diagnosing and resolving computer-related user problems, training users on software and hardware, and managing the installation and relocation of IT equipment and software. The position is located in Kaneohe to Kualoa.

Requirements

• Legal Authorization to Work Requirement: The State of Hawaii requires all persons seeking employment with the government of the State shall be citizens, nationals, or permanent resident aliens of the United States, or eligible under federal law for unrestricted employment in the United States.
• General Experience: ONE (1) YEAR of work experience which demonstrated the ability to read and understand complex written materials such as rules, procedures, or policies; comprehend and apply written instructions; and to write simply and clearly.
• Specialized Experience: TWO (2) YEARS of work experience which demonstrated effective use of: personal computers, peripheral equipment (e.g., printers, modems, disk drives, etc.), and a variety of applications (e.g., word processing, electronic mail, spreadsheet, data base management).
• At least ONE (1) YEAR must have involved providing technical assistance and advice to users in resolving hardware and software problems, and providing technical instruction and information.
• Some positions require the ability to lift and carry objects weighing up to 40 pounds with assistance of another person and/or the use of equipment (e.g., hoisting equipment, hand truck, etc.) for heavier loads, with or without reasonable accommodation.

Responsibilities

• Independently provides technical support and assistance to departmental computer users in the use of a variety of computer equipment, systems and applications.
• Diagnosing and resolving a variety of computer related user problems.
• Providing training to users on computer software, hardware.
• Installation and relocation of information technology equipment and software installation.
• Performs other duties as assigned.

Benefits

• Employees appointed to temporary positions may also gain membership in the civil service upon satisfactory completion of an initial probation period of at least six months.
• Once you become a member of the civil service, you become eligible to apply for promotion and transfer opportunities to permanent as well as other temporary positions.
• You may also enjoy other rights and benefits afforded to an employee in a permanent position with the exception of return rights and placement rights associated with a reduction-in-force.
• PUBLIC SERVICE LOAN FORGIVENESS (PSLF) PROGRAM
• The PSLF Program is a federal program that is intended to encourage individuals to work in public service by forgiving the balance of their federal student loans.
• To qualify, the individual must have made 120 qualifying payments while employed by a qualifying employer.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed