Information Technology Support Tech

Legends Global•Kansas City, MO

6d•Onsite

About The Position

The IT Support Technician provides onsite technical support for T-Mobile Center employees, vendors and guests during events and daily operations. This position assists with troubleshooting hardware, software, network connectivity, telecommunications, and event technology issues while delivering excellent customer service in a fast-paced entertainment venue environment. The IT Support Technician serves as a frontline technical resource supporting technology systems throughout the facility and assisting with the setup, maintenance, and operation of technology used during concerts, sporting events, family shows and special events.

Requirements

A minimum education level of: Associate degree in IT, Computer Science, Networking or related field
Years of related work experience: 1-3
High level knowledge of applicable computer software and hardware.
Working knowledge of: Microsoft Windows operating systems, Microsoft Office Applications, Desktop and Laptop hardware, Mobile devices and peripherals, Basic networking concepts
Basic understanding of: TCP/IP, DNS, DHCP, Wireless networking
Strong troubleshooting and problem-solving skills.
Strong customer service and communication skills.
Ability to prioritize multiple tasks in a fast-paced environment.
Ability to work independently and as part of a team.
Ability to lift up to 50 pounds and work in equipment rooms, under desks, catwalks, and other facility locations as needed.
Availability to work a flexible schedule including evenings, weekends, holidays and event schedules.

Nice To Haves

CompTIA A+
CompTIA Network+
Experience supporting live events, arenas, stadiums, convention centers, or entertainment venues
Experience with Extreme networking equipment
Experience supporting wireless network environments
Experience with ticketing, point-of-sale, or event-related technology systems

Responsibilities

Provide onsite technical support for employees, event staff, vendors, and contractors
Troubleshoot and resolve hardware, software, printer, mobile device, telecommunications, and connectivity issues
Respond to help desk requests and escalate issues when appropriate
Support Microsoft Windows workstations, laptops, mobile devices, and peripheral equipment
Assist users with password resets, account access, software troubleshooting, and general technology support
Provide dedicated IT support during concerts, sporting events, and other arena events
Assist with setup, testing, operation, and troubleshooting of event-related technology systems
Support ticketing, point-of-sale, wireless connectivity, digital signage, and operational technology as assigned
Respond to event-day technology issues quickly and professionally to minimize operational disruptions
Assist with basic network, Wi-Fi, and telecommunications support under the direction of IT leadership
Support network connectivity, switch port activation, cabling, and device deployment
Troubleshoot wireless, LAN, and internet connectivity issues
Assist with installation and maintenance of network and telecommunications equipment
Maintain accurate inventory records for technology equipment and accessories
Assist with deployment, collection, tracking, and replacement of IT equipment
Organize and maintain technology storage areas and inventory records
Support lifecycle management of computers, mobile devices, and event technology equipment
Assist with coordination of third-party vendors supporting technology systems and events
Support implementation of technology-related projects and operational initiatives
Maintain documentation, procedures, and technical records
Assist with equipment moves, installations, and facility technology projects
Deliver excellent customer service to all users
Maintain a positive and professional working relationship with coworkers, vendors, and customers
Contributes to a safe, organized, and productive work environment
Perform other duties and special projects as assigned