Information Technology Support Specialist
About The Position
Community of Hope is seeking a dedicated IT Support Specialist to ensure our staff have the reliable technology and support they need to serve families and individuals across our healthcare, housing, and community programs. In this role, you’ll provide hands-on technical support, troubleshoot systems and networks, and resolve requests quickly to keep our mission-driven team connected and running smoothly. This position is located at the Conway Health and Resource Center in Southwest, DC. Our Approach and Values: We celebrate people’s strengths and acknowledge the impact of trauma on people’s lives. We embrace diversity, welcome all voices, and treat everyone with respect and compassion. We lead and advocate for changes to make systems more equitable. We strive for excellence and value integrity in all that we do.
Requirements
- Bachelor’s degree in computer science or information technology or equivalent experience.
- 1-2 years’ experience in IT support.
- Excellent troubleshooting techniques.
- Excellent analytical and creative problem solving skills.
- Superior customer service skills
- Ability to work well in a team environment, to handle multiple projects simultaneously, and to manage work under tight deadlines.
- Effective verbal and written communication skills.
- Ability to travel to other sites.
- Ability to work evenings and weekends as needed.
Responsibilities
- Responds to requests for technical assistance in person or via phone or email as quickly as possible, at least within 1 business day.
- Provides Tier 1 and 2 technical support to all users, provides timely response and resolution to tickets.
- Identifies and escalates issues requiring urgent attention .
- Manages IT onboarding of new staff, including computer setup and account setup.
- Creates network user accounts, email accounts, and sets access permissions for new personnel within a timely manner.
- Immediately manages IT issues related to termination of staff, including removing access when notified by HR.
- Escalates issues to IT Network Manager or Systems Administrator quickly and efficiently to minimize disruption.
- Provides proactive maintenance on workstations as directed.
- Performs hardware and software installations as needed or refers to IT service contractor.
- Travels to Community of Hope sites as needed to support users or assist on IT projects.
Benefits
- 8 x Washington Post 150 Top Workplaces winner
- 8-hour workdays with paid lunch
- 3 weeks vacation (additional week after two years), 2 weeks sick leave, + 11.5 paid holidays and one personal floating holiday on an annual basis.
- Annual performance-based raises, up to 5% of your annual pay.
- Tuition reimbursement & loan repayment (NHSC & DCHPLRP), Licensing reimbursement & CEU funding.
- Medical, dental, vision, life & disability insurance + 403(b) retirement.
- Leadership development, internal promotions and career growth opportunities.
- A culture grounded in equity, compassion, and well-being.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
251-500 employees
