Desktop Support Specialist, Information Technology

ServiceLink•Moon Township, PA

12d

About The Position

Are you motivated to take your experience to the next level? ServiceLink, the unmatched mortgage industry leader, is in search of a sharp, customer service oriented Desktop Support Specialist . The ideal candidate will be seeking an opportunity to join a world-class information technology team providing support and services to its desktop users. If you thrive on being part of a high performance team, we encourage you to apply today. This is an exciting time to join ServiceLink, where you will enjoy an entrepreneurship culture which drives innovation. Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future. A DAY IN THE LIFE In this role, you will… Install and configure all new PCs and laptops Perform hardware and software break / fix work including but not limited to upgrades Develop expert understanding of PC hardware, software, internal software and associated technologies Diagnose/resolve end-user problems including recognition, isolation, research of software/hardware errors/features if required and problem resolution Execute planned and unplanned infrastructure downtime activities as required Assist in maintaining the LAN/WAN infrastructure on a day-to-day basis Monitor the infrastructure to identify/resolve issues Respond to escalated end-user issues WHO YOU ARE You possess … A Technical Associates Degree or equivalent preferred 2 to 3 years of relevant technical work experience Effective problem solving skills The ability to multi-task Outstanding customer service skills

Requirements

2-3 years of relevant technical work experience
Experience in a Windows 11, and Mac OS X environment
Experience with Office 365 and above
Experience with multiple hardware platforms
Experience with iOS and Android mobile platforms
Effective problem-solving skills
Customer service skills
Detail oriented
Sound analytical skills
Ability to multitask
Collaborative/enjoys working in teams
Highly productive in a fast paced environment

Nice To Haves

Technical Associates degree or equivalent preferred
Certifications a plus (A+ or other)

Responsibilities

Installs and configures all new PCs and laptops
Performs hardware and software break / fix work including but not limited to upgrades
Develops expert understanding of PC hardware, software, internal software and associated technologies
Diagnoses/resolves end-user problems including recognition, isolation, research of software/hardware errors/features if required and problem resolution
Executes planned and unplanned infrastructure downtime activities as required
Assist in maintaining the LAN/WAN infrastructure on a day-to-day basis
Monitoring the infrastructure to identify/resolve issues
Responding to escalated end-user issues
Participate in maintenance activities geared to ensuring the health and availability of infrastructure equipment
Providing problem analysis and support to ensure proper escalation during outages or periods of degraded infrastructure performance
Moves employee equipment
Organizes and maintains equipment inventory levels
Analyzes and evaluates PC hardware and software
Responsible for a broad set of desktop and related technologies including high-end copiers, scanners, and printers
Assists with purchase order activity
Frequently lifts, carries, or otherwise moves and positions objects weighing up to 50 pounds
Provides support utilizing all available tools including remote control technologies
Assists in the coordination and execution of planned and unplanned infrastructure downtime activities as required
Understudies one or more infrastructure technology disciplines
Grasps concepts and develops skill-set
Applies learning on a supervised basis
All other duties as assigned