Information Technology Support Specialist

Vivent Health•Milwaukee, WI

3d•$25•Onsite

About The Position

The IT Support Specialist is the frontline technical liaison for Vivent Health, dedicated to maintaining the operational efficiency and technical well-being of all Vivent Health employees. This role is centered on delivering exceptional technical support and customer service, ensuring minimal disruption to critical organizational workflows, and managing the core administrative functions and reporting as it relates to the operation of the Help Desk.

Requirements

High school diploma or equivalent with relevant IT experience; Associate degree in Computer Science or related or equivalent certification from a technical school – or – equivalent combination of education and experience.
2+ years of IT support experience in a healthcare, non-profit, or service-driven environment.
Windows 10/11 and Microsoft 365 administration
PC/laptop hardware architecture (CPU, RAM, HDD/SSD, etc.)
Mobile device support (iOS, Android)
IT service desk/ticketing systems
Excellent customer service, verbal, and written communication skills.
Ability to work independently, manage multiple priorities, and thrive in high-pressure situations.

Nice To Haves

Microsoft Active Directory and Azure AD
Basic networking (LAN/WAN, VPN, firewalls, wireless)
Endpoint security tools, encryption, and MDM platforms
Electronic Health Records (EHR) systems and healthcare compliance
CompTIA A+, Network+, or Security+
Microsoft 365 Certified: Modern Desktop Administrator Associate
ITIL Foundation
Healthcare IT Technician or related credential
HIV experience in a not-for-profit environment.

Responsibilities

Serve as the first point of contact for IT support requests through the help desk ticketing system, providing prompt resolution or escalation as needed.
Deliver outstanding customer service, ensuring technical issues are resolved with professionalism and empathy.
Provide both in-person and remote support for staff across offices and mobile/telehealth environments.
Support and administer Microsoft 365 services including Teams, Outlook, SharePoint, and OneDrive.
Maintain and troubleshoot Windows 10/11 devices, mobile devices, and cloud applications.
Assist with configuration and deployment of workstations, laptops, and mobile devices using standard imaging/MDM tools.
Ensure printers, scanners, and conferencing equipment are fully operational and integrated with organizational systems.
Follow IT security best practices, including patching, endpoint protection, and enforcement of multi-factor authentication.
Protect confidential information and ensure compliance with HIPAA, HITECH, and organizational security policies.
Support phishing awareness, incident reporting, and cyber hygiene training initiatives.
Provide basic network troubleshooting (wired, wireless, VPN).
Collaborate with senior IT staff and vendors to ensure system reliability and uptime.
Coordinate repair and maintenance of voice/data services.
Train employees on technology solutions, security awareness, and best practices.
Maintain accurate IT knowledge base articles and procedural documentation.
Partner with the IT Director to identify opportunities for process improvements and digital transformation initiatives.
Participate in on-call rotation, after-hours, and weekend support as required.
Travel occasionally to clinic or office sites within the designated territory.
Adherence to all agency policies, including Confidentiality, Employee Handbook, Health Care Corporate Compliance Plan, Standards of Conduct, and other relevant policies.

Benefits

generous paid time off, including 12 paid holidays
401k with 100% employer match up to 5%
12 weeks of fully paid parental leave
employer subsidized medical, dental, vision benefits, and gender-affirming care benefits
employer paid short and long-term disability
tuition reimbursement
certification, and licensure assistance
Equity Practices: Fair treatment, access, and opportunities for all employees, creating an environment where everyone feels valued, respected, and empowered to contribute.
Professional Growth: Opportunities for professional development and advancement, along with training programs and events that promote cultural competence, unconscious bias training, and awareness.
Collaboration on an inter-disciplinary team: Within our integrated HIV care and prevention model, we employ a high level of collaboration across disciplines. That means that, in your role, you will have the opportunity to be exposed to whole person-care across medical, behavioral health, pharmaceutical, research, and more!
Delivery of quality patient care: Our integrated HIV care and prevention model is proven to help patients achieve positive health outcomes.