Information Technology Support Specialist

Lozier Corporation • Omaha, NE

1d

About The Position

The Information Technology (IT) Support Specialist assists business technology end-users with general tier 1 or 1.5 computer system problem resolution and basic system installations. This role will complete assigned support service requests from internal customers who are both on site and remote. The IT Support Specialist assumes regular on-call responsibilities.

Requirements

• Demonstrate a sense of urgency, motivation, initiative and accountability.
• CompTIA Tech + Certification within six months.
• Ability to multitask, evaluate and set priorities.
• Intermediate technical ability in the area of computer software, hardware and mobile devices.
• Good verbal/written communication, both in person and over the phone.
• Excellent customer service skills.
• Efficient, effective, and creative problem solving skills.
• Ability to work effectively with tight deadlines and changing priorities.
• Strong time management skills and ability to keep issue tracking tickets up to date.
• Associate degree in computer science, information technology, information services, or another related field is preferred.
• No additional experience is required, if degreed.
• Minimum of 2 years of previous computer troubleshooting experience is required, if non-degreed.
• Comp TIA Tech+ certification considered in lieu of degree requirement.

Nice To Haves

• Bachelor degree in computer science, information technology, information services, or another related field is desired.
• Microsoft Windows Certifications.
• Cloud technology
• Atlassian Suite (Jira, Confluence, etc.)
• Microsoft 365 fundamentals.

Responsibilities

• Champion Lozier’s Mission, Vision, and Core Values by demonstrating the behaviors that contribute to Lozier’s success.
• Complete and document work, as assigned, for general system maintenance, configuration, and security questions as it relates to computer equipment.
• Provide basic support, ranging from standard office technology to manufacturing equipment, which has integrated computer solutions.
• Ensure standard delivery of computer solutions, promoting repeatable and reliable service to include work on installation standards, configuring operating systems, and network set-up and testing.
• Create, review, and maintain work instructions and document processes.
• Participate in supporting and testing of new technology as assigned including initiative support, and technology rollouts.
• Ensure system security by responding to and assisting with cyber security incidents, supporting desktop encryption solutions, and administering patching updates.
• Assist with documenting Knowledge Base articles, asset records, focusing on inventory accuracy, relocation of assets, and equipment retirement.
• Review assigned issue queues in service management tool and ensure assigned items are addressed in a timely manner.
• Provide weekend and holiday remote coverage of the service desk.
• Demonstrate regular attendance and timeliness in reporting to work, meetings, and completing assignments.
• Ability to work and interact well with others.

Benefits

• Company bonus potential.
• PTO (Paid Time Off) plus paid holidays.
• Competitive benefits package (Eligible for medical, dental, and vision benefits on the first day of employment).
• Onsite Health Clinic.
• 401(k) with employer match.
• Employee Assistance Program.
• Educational Assistance Program.
• Career Development Programs.
• Casual dress.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree