Information Technology Support Specialist

Puck Enterprises • Manning, IA

1d • Onsite

About The Position

Puck Enterprises is a fast-growing company located in western Iowa. We are currently looking for the right individual to join our team as an Information Technology Support Specialist. The IT Support Specialist provides entry-level technical support to employees across the organization, assisting with day-to-day IT issues and helping ensure reliable technology support for office and manufacturing operations. This role works under the guidance of the System Administrator and focuses on learning core IT systems, troubleshooting fundamentals, and supporting end users in a production-focused environment.

Requirements

• High school diploma or equivalent required; Associate’s degree in IT or related field preferred.
• 0–2 years of IT support, helpdesk, or technical experience (internships count).
• Basic familiarity with:
• Windows operating systems
• Microsoft 365 applications
• PC hardware and peripherals
• Strong interest in IT systems, troubleshooting, and learning new technologies.
• Good communication skills and a customer-service mindset.

Responsibilities

• Provide first- and second-level technical support for desktops, laptops, mobile devices, printers, and peripheral equipment.
• Troubleshoot hardware, software, and network connectivity issues for office and manufacturing users.
• Respond to helpdesk tickets and walk-up requests, prioritizing issues that impact production and shipping.
• Assist with user account setup, permissions, password resets, and access management under the direction of the System Administrator.
• Support shop-floor systems such as production PCs, barcode scanners, label printers, HMIs, and shared terminals.
• Troubleshoot issues with manufacturing software (ERP terminals, time-tracking systems, quality systems, etc.).
• Coordinate with operations and engineering teams to resolve IT issues that affect throughput and uptime.
• Assist with deployment and maintenance of devices used in production areas.
• Assist the System Administrator with routine system maintenance, updates, and monitoring.
• Help maintain network devices, switches, Wi-Fi access points, and cabling.
• Support basic server, Active Directory, Microsoft 365, and backup tasks as assigned.
• Document issues, resolutions, and procedures to support knowledge sharing and continuous improvement.
• Follow IT security policies and best practices.
• Assist with endpoint security, patching, antivirus, and access control.
• Report security incidents or vulnerabilities to the System Administrator.
• Support IT compliance requirements relevant to manufacturing customers and standards.
• Participate in IT projects such as hardware refreshes, software rollouts, and process improvements.
• Identify recurring issues and recommend solutions to improve reliability and efficiency.
• Assist in creating user guides and basic IT training for employees.

Benefits

• Puck provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.
• In addition to federal law requirements, Puck complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
• This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
• Puck expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
• Improper interference with the ability of Puck’s team members to perform their job duties may result in discipline up to and including discharge.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED