Technology Specialist- Information Technology

City of Bowie • Bowie, MD

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About The Position

The City of Bowie is seeking a Technology Specialist to provide frontline technical support to City staff and assist in maintaining a reliable, secure, and user-focused technology environment. This position supports end users across all departments, resolves day-to-day technology issues, and works closely with Systems Administrators to support the City’s network and infrastructure operations. The ideal candidate is customer-focused, technically curious, and enjoys working in a collaborative, fast-paced public service environment.

Requirements

• Associate’s degree in Computer Technology or a related field
• Three years of related experience may be substituted in lieu of a degree
• Experience providing end-user technical support for Windows operating systems and standard business software
• Certain combinations of education, training, and experience may be considered in lieu of the above qualifications.

Nice To Haves

• Three years of IT support experience, including at least one year supporting Windows operating systems and Microsoft Office applications
• Strong knowledge of Microsoft Windows OS troubleshooting
• Experience installing, configuring, and supporting desktop hardware, printers, and peripherals
• Familiarity with Microsoft Office and Microsoft 365 applications including Outlook, Word, Excel, PowerPoint, and Teams
• Basic understanding of ITIL principles or willingness to learn (ITIL Foundations certification a plus)
• Experience with Active Directory and Windows Server environments
• Knowledge of iOS and City-issued iPhones
• Prior help desk or service desk experience
• Experience writing standard operating procedures and end-user documentation
• Familiarity with IT ticketing or issue tracking systems
• A+ and/or Security+ CE certifications preferred
• Strong customer service and communication skills with the ability to explain technical concepts to non-technical users
• Ability to work independently, manage priorities, and organize work effectively Strong analytical and problem-solving skills
• Ability to adapt to new technologies and explain concepts clearly in writing and verbally
• Strong attention to detail and organizational skills
• Ability to work well under pressure and as part of a team
• Flexibility, multitasking ability, and a positive attitude

Responsibilities

• Provide Tier 1 technical support for City staff, including hardware, software, SaaS applications, and mobile devices
• Troubleshoot and resolve issues in person, by phone, or remotely
• Respond to user requests via phone and email and maintain positive working relationships with end users
• Assist with user training and creation of technical documentation
• Maintain, upgrade, and evaluate IT hardware, including coordinating repair or replacement
• Communicate with vendors to order equipment, schedule service, and follow up on support requests
• Assist with basic LAN connectivity troubleshooting
• Participate in on-call rotations and provide support during emergency or after-hours situations as needed
• Must be available for scheduled on-call support (additional compensation provided)
• May be required to travel offsite to resolve issues that cannot be handled remotely
• May be required to work extended hours in support of Emergency Operations Center activities

Benefits

• The City offers robust medical, dental, vision, life and long-term care insurance; as well as 401(k) with employer match; 457 savings plans.
• Flexible schedules and telework opportunities available for certain positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree