Information Technology Support
About The Position
The Information Technology Support role is critical in ensuring the seamless operation and maintenance of an organization's IT infrastructure. This position focuses on providing timely and effective technical assistance to end-users, resolving hardware, software, and network issues to minimize downtime. The role involves diagnosing problems, implementing solutions, and escalating complex issues to specialized teams when necessary. Additionally, the IT Support professional contributes to system upgrades, documentation, and user training to enhance overall technology adoption and efficiency. Ultimately, this role supports the organization's productivity by maintaining reliable and secure IT services across all departments.
Requirements
- High school diploma or equivalent; Associate's degree in Information Technology or related field preferred.
- Proven experience in a technical support or help desk role.
- Basic understanding of computer hardware, operating systems (Windows, macOS), and common software applications.
- Familiarity with networking concepts such as TCP/IP, DNS, and VPN.
- Strong problem-solving skills and ability to communicate technical information clearly to non-technical users.
Nice To Haves
- Bachelor's degree in Information Technology, Computer Science, or a related discipline.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP).
- Experience with enterprise-level ticketing systems and remote support tools.
- Knowledge of cybersecurity principles and best practices.
- Previous experience supporting cloud-based services and virtualization technologies.
Responsibilities
- Respond promptly to user inquiries and technical issues via phone, email, or in-person support.
- Diagnose and troubleshoot hardware, software, and network problems to restore functionality.
- Install, configure, and maintain computer systems, peripherals, and software applications.
- Document support activities, solutions, and procedures to build a knowledge base for future reference.
- Collaborate with IT teams to escalate and resolve complex technical issues and participate in system upgrades.
- Provide end-user training and guidance on IT best practices and security protocols.
- Monitor IT systems for performance and security issues, reporting anomalies as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
