�Information Technology Support Technician�

Baxter & Woodman • Crystal Lake, IL

6d • $58,000 - $80,000 • Onsite

About The Position

Baxter & Woodman has a rewarding opportunity for an Information Technology Support Technician in our Crystal Lake, Illinois office. The ideal candidate has professional experience supporting Microsoft Windows environments. The IT Support Technician reports to the Information Technology (IT) Operations Manager and is responsible for providing technical assistance and support for desktop systems, hardware, software, mobile devices, and basic network issues.

Requirements

• 3+ years of hands-on experience supporting Microsoft Windows environments.
• Proficiency in Windows 11 operating systems, Microsoft Office 365 and common desktop applications.
• Strong hardware, software, and network troubleshooting skills.
• Experience with Active Directory, Entra, user account management, and group policy.
• Understanding of basic networking concepts (TCP/IP, DNS, DHCP).
• Physically capable of lifting up to 50 lbs (monitors, networking hardware, etc.).
• Ability to travel throughout Baxter & Woodmans service area (own transportation).
• Available on-call some nights and weekends.
• Excellent communication and customer service skills.
• Ability to work independently and as a part of a team.

Nice To Haves

• Associates or Bachelors degree in Information Technology.
• Relevant certifications such as CompTIA A+, M365 Modern Desktop Administrator or similar.
• Programming/scripting knowledge.

Responsibilities

• Provide technical support for computer hardware, software, peripherals,and mobile devices in a Microsoft Windows environment.
• Troubleshoot and resolve end user hardware, software, and network connectivity issues both remotely and in person.
• Install, configure, and maintain Microsoft Windows operating systems and related applications.
• Document, track, and monitor support requests to ensure timely resolution.
• Create documentation for technical procedures and end-user tutorials.
• Assist with user account and software license management.
• Educate end-users on best practices for security, data protection, and software usage.
• Utilize Microsoft Intune for operating system deployment and application packaging and distribution.

Benefits

• healthcare offerings, including medical, dental, and vision plans, alongside an Employee Assistance Program and dedicated benefit advisors for personalized support
• financial planning program, life and disability insurance, tax savings plans, and coverage for accidents and cancer
• generous paid time off, paid holidays, parental leave, and flexible work arrangements, including the option to work from home and/or work a flexible schedule on eligible positions
• 401k plans, supported by expert financial advisors, and an Employee Stock Ownership program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree