Information Technology Helpdesk Support Technician

Premier Marine•Big Lake, MN

About The Position

At Premier Marine, we believe that people come first, and as a valued Information Technology Helpdesk Support Technician, you will play a crucial role in our family-owned business. Guided by our core values of Integrity, Excellence, Attitude, and Collaboration, you will join a dedicated team where your contributions matter. Here, you will assist with building the world’s best pontoons in a supportive environment that focuses on your personal and professional development. We are committed to ensuring you thrive, so together, we can leave a wake that changes lives on and off the water. Job Summary This position is responsible for assisting in maintaining computer systems, hardware, and software as well as troubleshooting issues within the information technology infrastructure. The technician will be the front line for our employees, dealers, and suppliers for questions and issues, working in person and remotely resolving problems with efficiency and effective communication.

Requirements

Strong and effective communication, both written and verbal.
Experience and knowledge with common computer hardware and software systems.
Problem-solving abilities and determination in resolving issues.
Quality user support while working under pressure or with difficult users.
Patient, friendly, and team-oriented with an openness to constructive feedback.
Excellent attention to detail and organizational skills.
Associate’s degree or equivalent education and experience.
Must be able to lift up to 20 pounds at a time.
Must be able to work at a fast pace.

Nice To Haves

CompTIA, ITIL, or similar certifications preferred.
Familiarity with Apple and Microsoft environments.
Experience with information technology ticketing systems.

Responsibilities

Log and maintain user support requests in ticketing systems.
Escalate complex or unresolved issues to the appropriate higher-level personnel.
Document the history of issues to ensure accountability and tracking of submission to resolution.
Enhancing the user experience through expedient and efficient resolutions.
Create and maintain up-to-date documentation, instructions, and troubleshooting records.
Respond and assist with technical inquiries regarding information technology systems.
Diagnose and provide solution assistance with user issues in an appropriate and timely manner.
Provide support with hardware and software installations, updates, and repairs.