Information Technology Support Specialist

The King's University • Southlake, TX

3d

About The Position

Reporting to the Helpdesk Manager, the Information Technology Support Specialist is responsible for supporting students, faculty and staff by facilitating classroom technology, trouble-shooting equipment and software issues, and assisting in administrative duties within the operations of the Information Technology Department.

Requirements

• Strong customer service aptitude.
• Proficient with Microsoft Office Suite, including Excel.
• Ability to be resourceful and proactive in dealing with issues that may arise.
• Ability to organize, multitask, prioritize and work under pressure
• Willingness to learn and follow IT procedures and guidelines.
• Ability to multi-task and meet deadlines/timeline requirements.
• Experience with MacOS and Windows-based devices (required)
• Basic troubleshooting skills with eagerness to grow technical knowledge
• Excellent interpersonal and communication skills.
• Criminal Background Verification
• FERPA
• Maintain emotional control under stress
• Lift up to 25 lbs.

Responsibilities

• Assist with setup, facilitation and troubleshooting of instructor workstations, audio/visual equipment and software, and web conferencing systems to ensure a smooth experience for instructors.
• Provide basic technical support to faculty and students when connecting to web conferencing system to promote ease of system use.
• Assist with monitoring and assigning Information Technology HelpDesk tickets to maintain timely communication and execution.
• Respond to HelpDesk tickets related to Student Portal, Brightspace, and Student email password resets in a timely manner to promote a smooth and efficient end-user experience.
• Assist in scheduling, data projects, phone calls, and other administrative Information Technology tasks to promote efficiency in department operations.
• Model core organizational beliefs and values; communicate openly and effectively within and across departments. Establish and maintain professional communication and ensure that all interactions are supportive, courteous, and respectful (TKU Social Covenant).
• Utilize effective communication skills to present information accurately and clearly both internally and publicly.
• Participate in professional development activities that are aligned with University, departmental and individual goals.
• Maintain accurate and complete records as required by governing entities (DOE, TRACS, ABHE, etc.); file all physical and computerized reports, records, and other documents required.
• Attend and participate in staff meetings and serve on committees as required.
• Comply with all policies, operating procedures, legal requirements, and verbal and written directives.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed