Information Technology Support Specialist
About The Position
Vortex is the leader in Doors/Security Products, Storefront Glass/Glazing, Access Controls and Material Handling Equipment for Commercial, Industrial and Retail Facilities. These products and services are in high demand for all private and public business sectors from Fortune 500 companies to small and emerging businesses. Our diverse list of products and services allows variety and different challenges every day at Customer's sites while providing solutions to keep them safe and efficient. Due to our continued expansion and growth, we now have an opportunity for a full-time Information Technology Support Specialist based out of either our Atlanta, Raleigh or our other Southeast locations or our Irvine, CA headquarters. Responsibilities: IT Help Desk Support & Salesforce Support Provide hardware and software support, including set-up, installations, troubleshooting, and upgrades Provide additional technical support services, such as teleconference and videoconference meetings; desktop phone support; printers/copiers; etc. Provide necessary desktop application support Provide necessary user training on network and desktop applications Protects organization's value by keeping information confidential Practices and promotes ethical computing Basic account management associated with access and permissions, such as Active Directory, email account access, etc. Compensation and Benefits Competitive market-based salary based on experience A comprehensive training program Healthcare, dental, and vision coverage, 401K match, and PTO Requirements Shift 5:00 am – 2:00 pm EST Monday through Friday Position will be in person with the availability to start at 5:00 am EST is required. BS/BA in Computer Science or equivalent experience Minimum 1 year in an information technology service role, with direct experience supporting end-user computer hardware and software in a networked corporate environment Able to work independently to quickly and accurately solve computer / phone / data related problems Customer service focus Ability to learn quickly and apply knowledge to new challenges Excellent written and oral communication skills Must be able to lift up to 15lbs. This position will be at our Atlanta Service Center location and be in the office full time Salary Description $24.00 - $34.00
Requirements
- Shift 5:00 am – 2:00 pm EST Monday through Friday
- Position will be in person with the availability to start at 5:00 am EST is required.
- BS/BA in Computer Science or equivalent experience
- Minimum 1 year in an information technology service role, with direct experience supporting end-user computer hardware and software in a networked corporate environment
- Able to work independently to quickly and accurately solve computer / phone / data related problems
- Customer service focus
- Ability to learn quickly and apply knowledge to new challenges
- Excellent written and oral communication skills
- Must be able to lift up to 15lbs.
Responsibilities
- IT Help Desk Support & Salesforce Support
- Provide hardware and software support, including set-up, installations, troubleshooting, and upgrades
- Provide additional technical support services, such as teleconference and videoconference meetings; desktop phone support; printers/copiers; etc.
- Provide necessary desktop application support
- Provide necessary user training on network and desktop applications
- Protects organization's value by keeping information confidential
- Practices and promotes ethical computing
- Basic account management associated with access and permissions, such as Active Directory, email account access, etc.
Benefits
- Competitive market-based salary based on experience
- A comprehensive training program
- Healthcare, dental, and vision coverage, 401K match, and PTO
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
501-1,000 employees
