Information Technology Support Specialist - TS/SCI w/Poly
About The Position
Join GDIT as a Help Desk Technician IV and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you. Advance how our customers operate while you advance your career. This position is mission essential and may include work on holidays when required. GDIT is a global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.
Requirements
- Associates of Arts/Associates of Science
- 5+ years of related experience
- Installs, modifies, and repairs computer hardware and software using remote access tools
- TS/SCI w/Poly security clearance
- Maintains current knowledge of relevant technology as assigned
- US Citizenship Required
- CompTIA Security+ certification is required within 3 months of start date
- Help Desk Software
- Remote Support
- Technical Issues
Nice To Haves
- Provide guidance to less experienced professionals mentoring new hires and trainees when necessary.
Responsibilities
- Respond to user inquiries via phone, email, chat, or ticketing systems.
- Log and track support requests using help desk ticketing system.
- Diagnose and resolve basic technical issues related to hardware, software, and network connectivity.
- Provide step-by-step guidance to users for troubleshooting common problems.
- Escalate complex issues to second-level support or specialized teams, when necessary, via ticketing system.
- Provide guidance to less experienced professionals mentoring new hires and trainees when necessary.
- Install, configure, and update software on user devices.
- Assist with password resets, account lockouts, and access issues.
- Support basic printer, scanner, and peripheral troubleshooting.
- Help maintain inventory of IT assets (e.g., laptops, monitors, or accessories).
- Document and report solutions and procedures for recurring issues for leadership review.
- Maintain and report accurate records/tickets of support interactions and resolutions.
- Contribute to knowledge base articles for fellow co-workers and users to assist at arriving at self service solutions.
- Accurately create and submit tickets for users containing all needed information and troubleshooting steps taken.
- Maintain a professional and empathetic tone when dealing with users and co-workers.
- Communicate technical information clearly to non-technical users.
- Document and reply provide updates on ticket status and possible resolutions.
- Actively participate in team environment assisting co-workers when needed.
- Ensure adherence to all IT and departmental policies and procedures.
- Report potential security incidents or breaches to appropriate teams or team leaders.
Benefits
- Comprehensive benefits and wellness packages
- 401K with company match
- Competitive pay
- Paid time off
- Variety of medical plan options
- Health Savings Accounts
- Dental plan options
- Vision plan
- 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
- Full flex work weeks where possible
- Variety of paid time off plans, including vacation, sick and personal time
- Holidays
- Paid parental leave
- Military leave
- Bereavement leave
- Jury duty leave
- Short and long-term disability benefits
- Life insurance
- Accidental death and dismemberment insurance
- Personal accident insurance
- Critical illness insurance
- Business travel and accident insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
