Information Technology Support Professional

Parallel Ag•Durand Township, IL

1d•$36,000 - $40,000•Onsite

About The Position

Parallel Ag proudly carries multiple farm equipment lines plus a full line of parts to help all farming operations. With well-known brands such as Fendt, Massey Ferguson, Manitou, Gleaner, Kinze, Apache and more, you won’t find a more extensive inventory of field-ready equipment. Customers come to depend on Parallel Ag to get any job done and we are looking to add a highly motivated Information Technology Support Professional to our IT team! The IT Support Professional will have a solid understanding of computers and technology, with the ability to perform basic IT tasks. Their purpose is to continue learning the business and gain the knowledge and experience necessary to work within the framework of Parallel Ag and its IT Department. This is a great opportunity for someone looking to kickstart their career in the field of Information Technology.

Requirements

High school diploma or equivalent; relevant certifications or coursework in IT is a plus
Strong understanding of computer hardware, software, and basic networking concepts
Familiarity with Google Workspace administration
Excellent problem-solving and communication skills
Ability to work independently and collaboratively within a team
Eagerness to learn and adapt to new technologies

Nice To Haves

Prior experience in IT support is a plus but not required

Responsibilities

Provide technical support to end-users remotely and on site for various hardware and software issues
Assist in the setup, configuration, and maintenance of computers, laptops, and other IT equipment
Manage and troubleshoot issues related to Google Workspace administration
Respond to IT support tickets in a timely and efficient manner
Collaborate with team members to resolve complex technical issues
Conduct basic training sessions for end-users on IT-related topics
Work with integrity, uphold the company’s values