Information Technology Support Fall 2026 Intern (Part-time) - Omaha (CMH Health)

Milliman • Omaha, NE

9d • Onsite

About The Position

The IT Support department provides all aspects of support to local and remote users. We also control all local infrastructure and building conferencing and security systems. We are looking to add a part-time intern to our team to work up to 29 hours per week. As part of this team, you will have very diverse duties and responsibilities. This position will be located on-site in our Omaha, Nebraska office from September through December 2026 with the possibility of extending.

Requirements

• Pursuing a bachelor’s or master’s degree. Recent graduates will also be considered.
• Available to work part-time (up to 29 hours per week) at our Omaha, Nebraska office from September to December 2026
• Knowledge in Windows Operating Systems Microsoft Windows 11 and Office 365 Suite
• Hands-on hardware (desktop, laptop, printer, conferencing equipment, mobile devices) troubleshooting
• Updating software and windows
• Basic TCP/IP networking
• Physical ability to walk around, climb stairs, push carts, reach up and down, kneel, crawl, and lift heavy items (up to 30 pounds maximum)
• Self-management Capabilities – Takes initiative to do what needs to be done with little to no guidance; Continuously works on improving own knowledge, skills, and attitudes; Exhibits a high sense of worth for self, others, and the organization; displays a positive, optimistic attitude towards challenges and problems
• Problem Solving Expertise – Clearly isolates and defines problems, taking steps to resolve them before they become larger and more critical; Asks others for their opinions, suggestions, and ideas; Maintains a proper sense of balance of the perspectives and agendas of others
• Planning Skills – Uses time effectively – works at a high level of energy on high priority items; Monitors important details rather than trivial ones; Plan weekly and daily actions; and thinks systematically – considers overall system and how to improve it
• Influencing Capabilities – Communicates clearly both orally and in writing; Pleasant and willing to provide end-user support; establishes and maintains continuous, positive, cooperative communication with functions, organizational units, and customers; Informs team members about new knowledge, methods, technologies, and other developments

Responsibilities

• Provides Helpdesk support for comprehensive end-user systems. End-user systems include but are not limited to hardware, software, networking, and telecommunications.
• Support includes research, troubleshooting, testing, analyzing, and communicating clearly and kindly to the end-user
• Prioritize tickets based on urgency and/or priority with the information given
• Completes thorough research and exhausts all possible resources when investigating an issue
• Physically installs and configures new hardware, software, and systems
• Responsible for physically relocating and configuring existing equipment based on user needs. Must be able to lift 30 lbs
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Ability to physically install and relocate equipment, including but not limited to unboxing, moving with a cart or dolly, plugging in to network and power in small or hard to reach spaces. Must be able to climb stairs, balance, stoop, kneel, crouch, or crawl
• Creates, updates, and reviews documentation.
• Responsible for contributing to IT knowledge base
• Perform work on-site in the Milliman Omaha, Nebraska office

Benefits

• Employee Assistance Program (EAP) – Confidential support for personal and work-related challenges.
• 401(k) Plan – When an employee reaches 1,000 hours worked within 12 consecutive months, they become eligible for a 401(k) plan that includes a company matching program and profit-sharing contributions.
• Paid Time Off (PTO) – Begins accruing on the first day of work; Interns, Temporary, and Seasonal Employees will earn PTO each pay period, based on 1 hour for every 30 hours worked.
• Transportation – Pre-tax savings for eligible transit and parking expenses.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: Associate degree