Fall 2026 Information Technology Intern - Idaho Falls, ID

Aalo Atomics•Idaho Falls, ID

5d•Onsite

About The Position

The Information Technology Intern – Level 1 Help Desk provides entry-level technical support to end users by assisting with basic hardware, software, and account-related issues. This position supports daily help desk operations while providing hands-on experience in troubleshooting, customer service, and IT support processes.

Requirements

Currently pursuing or recently completed coursework in Information Technology, Computer Science, or a related field.
Basic knowledge of computer hardware, Windows and Linux operating systems, and Microsoft 365 applications.
Strong communication, customer service, and organizational skills.
Ability to learn technical processes quickly and work under supervision.
Based in the United States
Willing to work on-site in Idaho Falls, ID
U.S. Citizens or U.S. Persons in compliance with 10 CFR Part 810 and may not hold non-compliant foreign citizenships.

Nice To Haves

Familiarity with help desk ticketing systems, Active Directory, and remote support tools.
Basic understanding of networking, device setup, and troubleshooting.
Prior coursework, lab work, or internship experience in IT support.

Responsibilities

Respond to and document help desk tickets and service requests.
Provide basic troubleshooting for hardware, software, printer, and connectivity issues.
Assist with password resets, account access, and user support.
Set up and deploy workstations, laptops, and peripheral devices.
Escalate unresolved issues to appropriate IT staff.
Maintain accurate inventory and support documentation.
Follow established IT policies, procedures, and security practices.
Perform other related duties as assigned.