Information Technology Support Analyst/Trainer

T-Solutions, Inc. • Chesapeake, VA

5d • $97,000 - $140,000 • Onsite

About The Position

T-Solutions is seeking an Information Technology Support Analyst/Trainer to serve as the Port Engineer Program Validate, Screen, and Broker (VSB) Administrator. This role involves providing comprehensive support, training, and administration for the VSB system and related maintenance and material management processes for TYCOM N43 and other stakeholders. The ideal candidate will have a strong background in Navy maintenance systems, IT support, and training, with excellent communication and analytical skills.

Requirements

• Associate’s or Bachelor’s degree in a related field, or high school diploma/GED with at least 5 years of related Navy maintenance, 3M, CSMP, logistics, fleet support, IT, data management, or business systems experience.
• Recent experience supporting Navy 3M, TYCOM maintenance, Port Engineer, assessment, CSMP, VSB, SURFMEPP, NMD, or related fleet maintenance data management processes.
• Ability to monitor suspense lists, issue logs, downtime records, rejected items, and related program records.
• Ability to compile, reconcile, analyze, and report VSB, SURFMEPP, NMD, and CSMP data.
• Experience providing help desk support, user training, issue tracking, customer follow-up, process guidance, quick-reference materials, and support documentation.
• Proficiency with Microsoft 365 and ability to prepare correspondence, recurring reports, quarterly updates, briefings, documentation, and leadership summaries.
• Strong written and verbal communication, analytical, organizational, customer service, and coordination skills.
• Active DoW Secret security clearance is highly desired; however, candidates eligible to obtain and maintain a DoW Secret security clearance will be considered.
• Must be a U.S. citizen.
• Must possess a valid Driver’s License.
• Must have reliable transportation to and from various work locations.
• Must maintain the capability to communicate with their supervisor or manager when not in the office.

Nice To Haves

• Five years of recent experience using CSMP databases, VSB, SURFMEPP, and NMD in support of Port Engineer maintenance planning, validation, screening, brokering, work specification review, status tracking, and reporting.
• Knowledge of VSB administration, user access, Super Administrator functions, CSMP shore file support, Work Notification validation, screening, brokering, NMD user functions, work specification review, and related troubleshooting.
• Prior support to TYCOM N43, Navy 3M/Assessment Branch functions, Port Engineer programs, fleet maintenance programs, metrics, trend summaries, CSMP health reviews, or corrective action tracking.

Responsibilities

• Serve as the Port Engineer Program Validate, Screen, and Broker (VSB) Administrator, VSB Super User/Super Administrator, and primary VSB subject matter resource.
• Provide classroom and over-the-shoulder VSB training to Port Engineers and Combat Systems Port Engineers.
• Provide support to the TYCOM N43 3M/Assessment Branch Head with 3M program support, assessment-related data review, VSB and CSMP information management, issue tracking, documentation, and follow-up coordination.
• Administer authorized VSB user access and account management functions.
• Provide VSB process support and user training, including baseline training, refresher training, one-on-one assistance, remote or desk-side support, and practical guidance.
• Provide technical and functional troubleshooting support for VSB and associated CSMP shore file processes.
• Monitor, maintain, and reconcile VSB suspense lists, downtime logs, recurring trackers, rejected item listings, user issue logs, and related program records.
• Conduct recurring VSB data quality reviews to identify deficiencies and recommend corrective actions.
• Coordinate VSB administrative actions with various stakeholders to ensure accurate and consistent processing.
• Develop and maintain VSB user aids, quick-reference materials, process notes, standard responses, training updates, and internal documentation.
• Track, analyze, and report VSB workload, trouble call volume, recurring user issues, system availability concerns, data correction actions, training needs, and open administrative items.
• Provide help desk support for PE Program business and legacy systems.
• Perform system administration, database maintenance, documentation, reporting, and data management functions.
• Research current technical requirements, Navy maintenance resources, and supporting documentation on behalf of Port Engineers.
• Prepare and submit recurring reports, including quarterly updates.
• Perform other duties as assigned by the Program Manager or Deputy Program Manager.

Benefits

• Consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree