Information Technology Supervisor (Senior Network Engineer)

City of Independence•Independence, MO

1d•Onsite

About The Position

The Information Technology Supervisor is a hands-on technical leadership position responsible for administering, designing, maintaining, and securing the City's network, server, cloud, and telecommunications infrastructure. The role supervises IT staff while also performing advanced systems and network engineering, troubleshooting complex technical issues, and serving as the organization's senior technical resource. It is suited to an experienced Network Engineer, Systems Administrator, Infrastructure Engineer, or similar professional who wants to take on leadership while remaining involved in daily technical operations. The position combines technical and leadership responsibilities. It leads engineering and escalations for network, systems, cloud, and cybersecurity issues; manages infrastructure and cloud environments; and leads modernization and improvement initiatives. It supervises IT personnel, coordinates work, supports planning and budgeting, and helps develop staff. The position requires a bachelor's degree or equivalent in information systems, computer science, business administration, or a related field and at least five years of progressively responsible related experience, or an equivalent combination of education, training, and experience. A valid driver's license is required. The employee must complete required NIMS-level training within the first six months of hire and at least five contact hours of continuing education each calendar year. FBI background check and drug testing apply; additional testing or examinations may be required. Position is open until filled.

Requirements

Bachelor's degree or equivalent from a four-year college or university in information systems, computer science, business administration, or a related field, and at least five years of progressively responsible related experience operating computer hardware and software systems; alternatively, an equivalent combination of education, training, and experience providing the required knowledge, skills, and abilities.
Valid driver's license.
Complete required NIMS-level training within the first six months of hire.
Complete at least five contact hours of continuing education each calendar year.
Knowledge of network routing and switching design and management, including VLAN/VRF, OSPF, and BGP.
Knowledge of networking and Ethernet standards, copper and fiber design, and installations.
Knowledge of wireless infrastructure design and management.
Knowledge of VMware virtual server management.
Knowledge of Active Directory Domain Services, including domain controllers, DHCP, DNS, and Group Policy.
Knowledge of Azure administration and integrations.
Knowledge of role-based access controls (RBAC).
Knowledge of public key infrastructure (PKI), Azure Key Vault, and multi-factor authentication (MFA).
Knowledge of network security across perimeter, endpoint, server, mobile, and cloud environments.
Knowledge of cloud telephony (UCaaS).
Expert knowledge of prioritization and time-management techniques.
Ability to communicate clearly, accurately, and in detail verbally and in writing, anticipate questions and concerns, and understand differing ideas, concepts, and options.
Ability to research, define, and validate information, statistical data, and materials.
Ability to identify, prioritize, delegate, and complete required tasks within required timeframes.
Ability to work the days and hours necessary to perform assigned responsibilities and participate in weekend and holiday call-out support rotation.
Pass FBI background check and drug testing.

Nice To Haves

Bilingual skills.

Responsibilities

Serve as lead engineer and escalation point for complex network, systems, cloud, and cybersecurity issues.
Administer network infrastructure, firewalls, switches, wireless systems, servers, virtualization platforms, Active Directory, and Microsoft Azure environments.
Design, implement, and maintain network routing, switching, segmentation, and security architecture.
Lead infrastructure modernization, upgrades, migrations, and technology improvement initiatives.
Perform advanced troubleshooting across network, server, cloud, storage, and communications systems.
Participate in after-hours maintenance activities and operational support as needed.
Maintain technical expertise through continuous learning and industry certifications.
Supervise IT personnel and coordinate day-to-day work assignments.
Coach, mentor, and support the professional development of IT staff.
Assist with project prioritization, budgeting, and resource planning.
Conduct performance evaluations and support employee development.
Participate in weekend and holiday call-out support rotation.