Information Technology Supervisor (Senior Network Engineer)
About The Position
The Information Technology Supervisor is a hands-on technical leadership position responsible for administering, designing, maintaining, and securing the City's network, server, cloud, and telecommunications infrastructure. The role supervises IT staff while also performing advanced systems and network engineering, troubleshooting complex technical issues, and serving as the organization's senior technical resource. It is suited to an experienced Network Engineer, Systems Administrator, Infrastructure Engineer, or similar technical professional seeking to take on leadership while remaining involved in day-to-day technical operations. The position requires a bachelor's degree or equivalent from a four-year college or university in information systems, computer science, business administration, or a related field, and at least five years of progressively responsible related experience operating computer hardware and software systems. A qualifying combination of education, training, and experience may also meet the requirements. A valid driver's license is required. The employee must complete required NIMS-level training within the first six months of hire and at least five contact hours of continuing education each calendar year. An FBI background check and drug testing apply. Testing and/or examinations may also be required for further consideration. The position is open until filled.
Requirements
- Bachelor's degree or equivalent from a four-year college or university in information systems, computer science, business administration, or a related field, or a qualifying combination of education, training, and experience.
- At least five years of progressively responsible related experience in the operation of computer hardware and software systems, or equivalent qualifying education, training, and experience.
- Valid driver's license.
- Complete required NIMS-level training within the first six months of hire.
- Complete at least five contact hours of continuing education each calendar year.
- Knowledge of network routing and switching design and management, including VLAN/VRF, OSPF, and BGP.
- Knowledge of networking and Ethernet standards, copper and fiber design and installations, and wireless infrastructure design and management.
- Knowledge of VMware virtual server management.
- Knowledge of Active Directory Domain Services, including domain controllers, DHCP, DNS, and Group Policy.
- Knowledge of Azure administration and integrations, role-based access controls (RBAC), public key infrastructure (PKI), Azure Key Vault, and multi-factor authentication (MFA).
- Knowledge of network security for perimeter, endpoint, server, mobile, and cloud environments.
- Knowledge of cloud telephony (UCaaS).
- Expert knowledge of prioritization and time-management techniques.
- Ability to communicate clearly, accurately, and in detail verbally and in writing; anticipate questions and concerns; and understand opposing ideas, concepts, and options.
- Ability to research, define, and validate information, statistical data, and materials.
- Ability to identify, prioritize, delegate, and complete required tasks within required timeframes.
- Ability to work the days and hours needed to perform assigned responsibilities and participate in the weekend and holiday call-out support rotation.
Nice To Haves
- Bilingual skills are preferred.
Responsibilities
- Serve as lead engineer and escalation point for complex network, systems, cloud, and cybersecurity issues.
- Administer network infrastructure, firewalls, switches, wireless systems, servers, virtualization platforms, Active Directory, and Microsoft Azure environments.
- Design, implement, and maintain network routing, switching, segmentation, and security architecture.
- Lead infrastructure modernization, upgrades, migrations, and technology improvement initiatives.
- Perform advanced troubleshooting across network, server, cloud, storage, and communications systems.
- Participate in after-hours maintenance activities and operational support as needed.
- Maintain technical expertise through continuous learning and industry certifications.
- Supervise IT personnel and coordinate day-to-day work assignments.
- Coach, mentor, and support the professional development of IT personnel.
- Assist with project prioritization, budgeting, and resource planning.
- Conduct performance evaluations and support employee development.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
