Information Technology, Supervisor

Summit Pacific Medical Center • Elma, WA

2d • $48 - $67 • Hybrid

About The Position

Supervise Information Technology for a Critical Access Hospital system, ensuring reliable, secure, and cost‑effective IT operations that support clinical care, regulatory compliance, and business continuity. Lead the Help Desk, cybersecurity, technical operations, project delivery, system integrations, policy and budget management, and vendor and specific personnel management across the hospital and affiliated clinics.

Requirements

• Bachelor’s degree in Information Technology or Computer Science, or related work experience.
• Minimum of 5 years in IT with at least 3 years in management or leadership role supporting healthcare environments.
• Direct experience supporting hospitals or health systems, familiarity with EHR & ERP systems, PACS, clinical workflows, and regulatory requirements such as HIPAA.
• Expertise in virtualization platforms), server and storage architecture, networking (LAN/WAN), cloud services, VOIP Tele-communications, backups, and endpoint management.
• Proven experience building security programs, performing risk assessments, and managing incident response. Deep knowledge of IAM, SIEM, endpoint protection, and vulnerability scanning.
• Experience with healthcare integrations (HL7, FHIR, APIs, Etc.), interface engines, and third‑party system integrations.
• Demonstrated ability to manage multiple concurrent projects using PMI, Agile, or equivalent methodologies.
• Experience creating and managing IT budgets, forecasting, cost control, and vendor contract negotiation.
• Strong leadership, coaching, vendor selection, and contract oversight skills.
• Clear, concise communicator able to present technical information to clinicians, leaders, executives, and boards in laymen’s terms.
• Strong analytical skills with a track record of diagnosing complex technical issues and implementing sustainable solutions.

Nice To Haves

• CISSP, CISM, PMP, ITIL, or VCP preferred.
• Rural or Critical Access Hospital operations and constrained resource environments.
• Familiarity with cloud migrations, SaaS management, and modern identity platforms (Okta, Azure AD).

Responsibilities

• Oversees the Help Desk personnel and the timely assignment, action on, and closure of trouble tickets.
• Oversee portions of the day‑to‑day IT infrastructure, including networking, desktops, endpoint management, backup, and disaster recovery.
• Plan, prioritize, resource, and deliver IT projects on schedule and on budget using formal project management practices; maintain project portfolio, status reporting, and post‑implementation reviews.
• Lead information security program including managing the Network and Security Analyst I, risk assessments, vulnerability management, incident response, identity and access management, security awareness training, and HIPAA/HITECH compliance.
• Lead integrations between EHR, ancillary clinical systems, financial systems, and third‑party services; ensure data integrity, interoperability standards, and HL7/FHIR where applicable.
• Develop and maintain IT policies, standards, procedures, and change control processes; chair or participate in IT governance and clinical‑IT committees. Also functions as the hospital’s HIPAA Security Officer.
• Prepare and manage IT operating and capital budgets; negotiate and manage vendor contracts, SLAs, and service relationships to ensure value and continuity.
• Recruit, develop, and manage Help Desk staff as well as the Network and Security Analyst I. Set objectives, conduct performance reviews, mentor technical staff, and build a resilient on‑call rotation.
• Maintain and test DR and business continuity plans; coordinate recovery exercises and ensure rapid restoration of critical systems.
• Define and track KPIs such as uptime, mean time to repair, incident counts, project delivery performance, security metrics, and budget variance; report to the IT Director.

Benefits

• Competitive Compensation
• Medical
• Prescription
• Dental (including Orthodontia)
• Vision
• Healthcare FSA and daycare FSA
• Daycare subsidized benefit
• Life Insurance
• Accidental Death and Dismemberment (AD&D)
• Short- and long-term disability
• Generous employer 403b match contributions for retirement
• 457 retirement account for additional funds
• Employee Assistance Program (EAP)
• Tuition reimbursement
• Smoking Cessation Assistance
• Employee Wellness Program
• Employee Committees to participate in such as Spirit Team
• Beautiful on-site gym for employees
• Instructor led fitness classes for employees, including Yoga, Kettlebells and Bootcamps
• Walking trails on site

What This Job Offers

• Job Type: Full-time
• Career Level: Manager