Information Technology Supervisor 2

Ohio Department of Administrative Services•Ashland, OH

About The Position

This position involves leading and mentoring a team of IT professionals, providing technical guidance and performance coaching, and managing staffing levels including recruitment, onboarding, and workload distribution. The role also focuses on fostering continuous learning by identifying training and professional development opportunities. Key responsibilities include managing the end-to-end lifecycle of departmental projects, enforcing Service Level Agreements (SLAs) for internal customer support, and leading responses to critical system outages with root-cause analysis. The supervisor will collaborate with senior leadership to align IT initiatives with business goals, monitor departmental budgets, authorize procurement of IT assets, and manage vendor relationships. Additionally, the role entails developing and implementing Standard Operating Procedures (SOPs), ensuring compliance with data privacy and cybersecurity protocols, and overseeing the IT asset management program.

Requirements

6 1/2 years (78 mos.) experience commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting.
6 months experience in performing project management functions as defined in series purpose.
OR completion of undergraduate core coursework in computer science, or completion of undergraduate core coursework in any academic major which included at least one course in each of the following: advanced-level computer programming language (for example, COBOL, Delphi, Java, Powerbuilder, Visual Basic, Pl 1, SAS PCS, Pacbase, Full Visual Suite, Designer 2000, Developer 2000, C, C++, Visual C, ECL, or Visual Studio), logic-based mathematics, data base concepts (for example, Oracle, Microsoft Access, Paradox, Sybase, IMS DB, DB2, Cache, DMS, or RDMS), computer systems analysis & design, & basic data processing concepts; additional 4 1/2 years (54 mos.) experience commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting.
6 months experience in performing project management functions as defined in series purpose.
OR equivalent of Minimum Class Qualifications For Employment noted above.
Job Skills: Information Technology

Responsibilities

Lead and mentor a team of IT professionals, providing technical guidance and performance coaching.
Manage staffing levels, including recruitment, onboarding, and workload distribution.
Foster a culture of continuous learning by identifying training needs and professional development opportunities.
Manage the end-to-end lifecycle of departmental projects, from initial scoping to final deployment.
Enforce Service Level Agreements (SLAs) to maintain high standards of internal customer support.
Lead the response to critical system outages and perform comprehensive root-cause analysis.
Collaborate with senior leadership to align IT initiatives with broader business goals.
Monitor departmental budgets and authorize the procurement of hardware and software assets.
Manage vendor relationships and negotiate service contracts to ensure cost-effectiveness.
Develop and implement Standard Operating Procedures (SOPs) to streamline IT workflows.
Ensure organizational compliance with data privacy regulations and cybersecurity protocols.
Oversee the IT asset management program, tracking the inventory from deployment to retirement.