Information Technology Specialist
About The Position
As an Information Technology Specialist (ITS-1) at Anderson Center for Autism, you'll play an essential role in supporting the technology systems that keep our educational, residential, clinical, and administrative programs running smoothly. From troubleshooting technical issues to supporting network infrastructure and maintaining technology assets, you'll help ensure that staff across the agency have the reliable tools and resources they need to provide exceptional services. This is an excellent opportunity for a technology professional who enjoys helping others, solving technical challenges, and continuously expanding their knowledge. As part of Anderson's Information Technology team, you'll contribute to a secure, efficient, and innovative technology environment while building valuable experience across multiple areas of IT operations.
Requirements
- Associate's degree in Information Technology, Computer Science, or a related field, or an equivalent combination of education and relevant work experience required.
- Strong knowledge of computer hardware installation, repair, troubleshooting, and maintenance.
- Working knowledge of wired and wireless networking concepts and configurations.
- Basic understanding of server administration and technology infrastructure.
- Strong communication, customer service, documentation, and organizational skills.
- Ability to diagnose technical issues and deliver effective solutions in a timely manner.
- Ability to learn new technologies and adapt to evolving technical environments.
- Complete and maintain all required agency and departmental training.
- Maintain accurate records, documentation, inventories, and technical support information.
- Communicate professionally, respectfully, and effectively with colleagues, supervisors, families, and stakeholders.
- Demonstrate accountability, integrity, and sound stewardship of agency technology resources.
- Support collaboration and teamwork across departments.
- Follow agency policies, security protocols, and operational procedures.
- Promote a culture of innovation, responsibility, and continuous improvement.
Nice To Haves
- Experience providing technical support in a help desk, desktop support, or systems support environment preferred.
Responsibilities
- Provide day-to-day technical support to agency staff by responding to service requests, troubleshooting issues, and delivering exceptional customer service across educational, residential, clinical, and administrative settings.
- Assist the Senior Technician, Assistant Director of IT, and Chief Information Officer in supporting the reliable and secure operation of the agency's computer, network, telephone, and email infrastructure.
- Manage, prioritize, and resolve support tickets while ensuring requests are documented, categorized, and completed accurately and efficiently.
- Diagnose hardware, software, network, and user-access issues by communicating with staff, identifying root causes, and implementing effective solutions.
- Assist with escalated technical issues, contribute to problem resolution efforts, and support projects that improve technology services throughout the organization.
- Maintain accurate documentation related to support requests, system configurations, technology assets, inventories, equipment installations, and project activities.
- Help coordinate and maintain agency-wide technology inventories, ensuring equipment is properly tagged, tracked, and assigned.
- Assist in evaluating hardware and technology needs, providing recommendations regarding equipment replacement, upgrades, and lifecycle management.
- Contribute to the development of technical documentation, knowledge-base resources, standard operating procedures, and best practices that enhance service quality and operational efficiency.
- Participate in technology projects, implementations, upgrades, and departmental initiatives that support Anderson's strategic goals.
- Continue developing your technical knowledge through training, professional development opportunities, and ongoing learning related to emerging technologies and industry best practices.
- Help create a technology environment that empowers employees to focus on what matters most: supporting individuals with autism and enhancing their quality of life.
Benefits
- Up to 6 weeks of paid time off (starting in your first year!)
- 403(b) retirement plan with employer match and annual contribution
- Comprehensive medical, dental, and vision insurance plans
- Wellness program
- Ongoing professional development
- Discounted tuition at select colleges/universities
- Scholarship program for those seeking educational experiences aligned with the role (restrictions apply)
- Invitations to staff appreciation events and experiences
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
