Information Technology Specialist
About The Position
Under general direction of the Chief Information Officer, an Information Technology Specialist provides a broad range of computer workstation and peripheral (desktop, laptop, printer, etc.) support and maintenance by performing the more routine support related to troubleshooting and resolving technical operational issues in assigned functional technology areas such as: network, database, web maintenance and routine design, applications and programming, including but not limited to hardware and software problem identification and resolution, user account and system administration, end user support, audio/video conferencing and telecommunication support and maintenance; serves as a technical liaison between the end user, IT division and third party hardware and software vendors. This position is subject to the provisions of the Trial Court Employment Protection and Governance Act. This is an entry to journey level position. Incumbents at this level assist and provide routine support in assigned functional areas, such as network, database, application and web. This class is distinguished from the Information Technology Analyst classification in that the latter class design, recommend and build information systems at a professional level.
Requirements
- Associate’s degree from an accredited college or university with coursework in computer science or a related field.
- Two (2) years of responsible experience in personal computer system installation and support.
- Knowledge of: Inner workings of desktop systems and equipment, Microsoft Office and Microsoft Operating Systems.
- Microsoft Active Directory.
- Microsoft Office 365.
- Local Area (LAN) and Wide Area (WAN) Networks.
- Various database query programs and report writing tools.
- Principles and practices behind technical documentation and operational instruction.
- Ability to: Respond to and determine appropriate resolutions for user needs.
- Install, maintain and upgrade software applications.
- Install, maintain, upgrade and repair hardware equipment.
- Troubleshoot software, hardware and general network computer problems.
- Communicate clearly and effectively, both verbally and in writing.
- Follow written and oral instructions.
- Work well and communicate with staff, other court departments, public and private agencies, IT consultants and contractors, other courts and JCC staff.
- Work independently and use good judgment, based on general knowledge of Court procedures and operations, as to appropriate courses of action.
- Conduct network systems analysis and feasibility studies.
- Setup workstation computers.
- Train Court staff.
- Possession of a valid driver’s license or the ability to provide alternate methods of transportation that meets job requirements.
- Candidates are required to pass a fingerprint clearance by the Federal Bureau of Investigation (FBI) and Department of Justice (DOJ).
- All Court employees must take the Oath of Allegiance.
Nice To Haves
- Two (2) additional years of qualifying experience may substitute for the associate’s degree on a year-for-year basis.
Responsibilities
- Receives and responds to inquiries and requests for technical assistance from end-users on computer software and hardware, printers, other peripheral equipment, local area networks, various other platform connections and secure access.
- Installs, configures and troubleshoots new and existing computers, printers, monitors, telephones and other telecommunications equipment, network equipment and related software.
- Maintains the Court’s help desk ticketing system and monitors the system for any trends or open issues.
- Provides technical support and trains court users on hardware and software such as word processing, database, or spreadsheets; explains operating systems and resolves routine user problems and questions.
- Troubleshoots Microsoft operating systems with personal computers and servers, systems hardware, software, printers and other peripheral equipment.
- Assists IT Analysts in research and analysis of court automation procedures and computer systems; participates in feasibility studies regarding new or existing applications.
- Works with connecting personal computers, printers and other devices on the Local Area Network (LAN) and Wide Area Network (WAN), this may include working with configuring ports on network switches.
- Assist with Courts Case Management reports and forms.
- Creates, updates and deletes Active Directory objects.
- Maintains current inventory, asset management and proper documentation of all the Court’s fixed assets.
- Provides technical support and troubleshooting on the Court’s Voice Over IP phone system.
- Provides technical support to the Court’s Audio Video Systems.
- Develops or modifies technical operating procedures.
- Compiles statistics on network, hardware and software problems; prepares a variety of periodic reports as assigned.
- Travels between Court facilities as necessary to carry out duties.
- Establishes and maintains effective and positive working relationships with Court staff and others encountered during the course of work.
- Performs other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
