Information Technology Specialist (CUSTSPT) NF-04
About The Position
This position is located at the Directorate of Family and Morale, Welfare and Recreation (DFMWR) IT OFFICE, Wheeler AAF, Hawaii (Island of Oahu). The role involves performing routine and recurring assignments in the delivery of Information Technology customer support services. This includes participating in the planning and deployment of life cycle hardware, identifying and resolving issues, and preparing/updating instructions and standard operating procedures. The specialist will support and manage NIPRNET workstations, Point of Sale Systems, and Hospitality Management Systems, providing assistance to customers with system hardware/software installations, configuration, upgrades, and troubleshooting. Additionally, the role requires presenting formal and informal training to customers and applying information security and information assurance policies.
Requirements
- Direct Deposit and Social Security Card is required.
- Meet qualification/eligibility/background requirements for this position.
- A one-year probationary period may be required.
- Satisfactorily complete an employment verification (E-Verify) check.
- Subject to satisfactory completion of all pre-employment checks in accordance with AR 215-3, para.2 to include a Tier III background investigation.
- Work experience, education, and/or specialized intensive training sufficient to demonstrate Information Technology (IT) knowledge and skill in: Participating in the planning and delivery of a full range of Information Technology (IT) Customer Support Services.
- Installing, configuring, upgrading and troubleshooting hardware and software components.
- Presenting formal and informal training and assistance to customers.
- Reporting, responding to, and resolving customer requests.
- Resume MUST clearly reflect the knowledge and experience listed under the minimum qualifications criteria above.
Nice To Haves
- Must possess and provide a valid CompTIA Security + Certification document.
- Resume MUST clearly reflect the knowledge and experience listed under the Highly qualification criteria above.
- Applicants who met both minimum qualifications and highly qualifying criteria will be referred to the selecting official for consideration first, your resume MUST clearly reflect the knowledge and experience listed under both highly qualified / minimum qualified criteria above.
Responsibilities
- Performs routine and recurring assignments in the delivery of Information Technology customer support services.
- Participates in the planning and deployment of life cycle hardware.
- Identifies and resolves issues and problems.
- Prepares and updates instructions and standard operating procedures.
- Supports and manages NIPRNET workstations, Point of Sale Systems and Hospitality Management Systems.
- Provides information and assistance to customers including system hardware/software installations, configuration, upgrade and troubleshooting.
- Presents formal and informal training to customers.
- Applies information security and information assurance policy, principles and practices.
Benefits
- Sunday premium pay for regularly scheduled employees and night differential pay may be authorized by the Garrison Commander.
- Non-foreign overseas allowances, cost of living (COLA) of 8.64% (Hawaii, Island of Oahu) , and differentials will be paid, contingent upon eligibility.
- Enrollment in health and life insurance.
- Participation in 401k and retirement plans.
- Paid personal time off and federal holidays.
- Eligibility to participate in the NAF 401(k) plan.
- Some flexible employees may also be eligible to receive health insurance.
- Access to some on-base facilities, including fitness centers, libraries, and many other amenities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
