Information Technology Specialist / Network Administrator

Sonoma County Library•Rohnert Park, CA

1d•Hybrid

About The Position

Sonoma County Library is seeking a skilled and service-oriented Information Technology Specialist / Network Administrator to support the technology infrastructure that enables exceptional library services for staff and the community. The ideal candidate will be an experienced IT professional with expertise in network administration, security, systems support, and troubleshooting, along with a strong commitment to customer service, problem-solving, and delivering reliable technology solutions that meet the needs of Sonoma County Library staff and the communities we serve. Under the general direction of the Information Technology Manager, this position serves as a technical specialist responsible for the design, administration, security, and ongoing support of the library’s technology infrastructure. This position provides excellent customer service while overseeing network systems, servers, and related hardware and software. The Information Technology Specialist / Network Administrator plans, designs, tests, installs, troubleshoots, and maintains complex computer networks and systems; supports technology projects and upgrades; and evaluates and recommends improvements. The position plays a key role in ensuring dependable technology services for library operations, staff productivity, and public access to information.

Requirements

Equivalent to an associate’s degree from an accredited college or university in computer science or related field and four (4) years of experience providing technical support to users of complex, multiplatform technology systems, at least two (2) of which must have included network management or system analysis.
Knowledge of principles and techniques of archival practices for information technology network administration, network security policies and procedures, backup procedures, and information systems pertaining to the library.
Knowledge of network systems analysis and troubleshooting principles and procedures.
Knowledge of computer hardware and software applications, including network essentials, peripheral equipment, and network security.
Knowledge of design, operations, properties, and capabilities of networks and network cabling.
Knowledge of integrated library information systems.
Knowledge of policies, practices, and procedures of public services and the circulation function.
Knowledge of capabilities and limitations of various technology systems, commercial software, and networks.
Knowledge of principles and practices used in the configuration and operation, maintenance, and administration of network operating systems, hardware, and related software systems.
Knowledge of techniques and methods of computer hardware and software evaluation, implementation, and documentation.
Knowledge of personal computer and network system application software packages.
Knowledge of personal computers and peripherals, as well as network hardware, including hubs, switches, and cabling.
Knowledge of troubleshooting, configuration, and installation techniques.
Knowledge of operating system products, network technology, computer hardware, and software applications used by the library.
Knowledge of principles of electronic data communications.
Knowledge of principles of graphical user interfaces.
Knowledge of general principles of office automation.
Knowledge of occupational hazards and standard safety procedures.
Knowledge of business letter writing and record keeping principles and procedures.
Knowledge of modern office practices and methods including recordkeeping, data collection, and report writing.
Knowledge of English usage, grammar, spelling, vocabulary, and punctuation.
Knowledge of techniques for providing a high level of customer service by effectively dealing with vendors, library staff and users.
Ability to analyze complex network practices and operations and develop solutions.
Ability to troubleshoot and diagnose specific problems with the network, computers, and associated equipment.
Ability to provide recommendations on new or existing network and computer hardware and software systems.
Ability to perform difficult computer information system network installation, repair, and maintenance work.
Ability to analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals.
Ability to perform a variety of functions in the operation of a variety of computer equipment and peripheral components; troubleshoot related problems and take appropriate action.
Ability to administer information systems operations on large LAN and WAN systems.
Ability to coordinate work functions and activities with other units and with library management.
Ability to identify and resolve hardware and software problems and perform minor repairs.
Ability to read, interpret, and apply a variety of technical information (e.g., technical manual documentation).
Ability to communicate with system users and other library staff.
Ability to set up PC and network hardware and install and configure software and systems.
Ability to train staff on software applications and hardware usage.
Ability to work with and maintain confidential and sensitive information.
Ability to prepare clear and concise reports, correspondence, and other written materials.
Ability to interpret, explain, and ensure compliance with library policies and procedures, complex laws, codes, regulations, and ordinances.
Ability to establish and maintain a variety of filing, record keeping, and tracking systems.
Ability to respond to and effectively prioritize a variety of requests for service.
Ability to make accurate arithmetic and statistical computations.
Ability to organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines.
Ability to operate modern office equipment including computer equipment and specialized software applications programs.
Ability to actively participate and contribute to management team discussions as appropriate, keeping all parties informed about the status of projects and relevant issues.
Ability to use English effectively to communicate in person, over the telephone, and in writing.
Ability to understand scope of authority in making independent decisions.
Ability to review situations accurately and determine appropriate course of action using judgment according to established policies and procedures.
Ability to establish and maintain working relationships with those contacted in the course of work.
Must possess and maintain a valid California Class C Driver License.

Responsibilities

Researches, installs, configures, and maintains all network hardware and software, including switches, routers, and firewalls, for functionality and security.
Manages network architecture, including local area network (LAN) and wide area network (WAN) technologies.
Manages multiple servers, workstations, and terminals, ensuring proper integration of these components with existing system architecture.
Implements new systems, programs, and hardware and software upgrades; supports technical requirements of software for users; identifies, analyzes, and resolves software and network problems.
Coordinates projects, personnel, and systems to facilitate access to the library’s inter-networked computer systems; provides adequate, smooth, and efficient computer data network services for library staff and users; receives, prioritizes, and coordinates responses to work orders; estimates and provides adequate materials, equipment, and staff needed.
Maintains and troubleshoots networks, systems, and applications to identify and correct malfunctions and other operational problems; provides advice and consultation to management on the operation of telecommunication and network systems; assesses systems and makes recommendations for improvements.
Troubleshoots network connectivity problems; monitors the performance of the network system; tracks possible problem areas affecting response time and prepares recommendations for correction of problems and improvement in performance.
May provide direction to information technology support staff; may assist with scheduling and assignment of work and review work upon completion for quality control purposes.
Plans, coordinates, and administers the library’s telecommunication systems.
Designs, configures, installs, replaces, repairs, and maintains various computer networks and hardware; installs and replaces wiring and wireless systems.
Creates email boxes for users and departments; troubleshoots email connection, access, security, firewall, and storage issues; maintains the active directory of users by adding, removing, and/or editing users; creates access rights to users and user groups; creates groups and mailing lists.
Reviews and manages inventory levels of network and technology supplies and equipment; conducts product and vendor research; reviews, coordinates, and authorizes minor purchases; makes decisions about when to retire particular computer models, may recommend major software and equipment acquisitions and upgrades.
Confers with vendors to obtain information, resolve problems, arrange and conduct demonstrations and evaluations; orders repair parts, supplies, and documentation.
Communicates orally, in writing, or through graphic representations and statistical summaries with library staff and users.
Performs other duties as assigned.