Information Technology Specialist III (System Administrator) (Mayor'S Office)(Class Code 0177)

City of New Orleans•New Orleans, LA

1d•Onsite

About The Position

Highly responsible technical work of a specialized nature installing, supporting, and maintaining servers and other computer systems, and planning for and responding to service outages and other problems. In this position with the Mayor's Office, the employee will act as a subject matter technical expert relative to the Real-Time Crime Center (RTCC) System in terms of maintenance and future integrations of New Orleans Police Department's data sources. Work also includes: Presenting reports on performance at the manager, and executive levels. Standardizing all incident identification, tracking, and reporting procedures. Brainstorming, formalizing and managing policies to ensure performance goals are met. Policy areas include but are not limited to records retention, data center environment, testing procedures, and backups. Set-up and maintenance of multiple types of computer systems including Windows Server 2008, Exchange 2010 and VMWare 5.1 and later. Analyzing system faults and troubleshooting and running diagnostic tests on operating systems and hardware to detect problems. Responsible for all storage related hardware both HDD and tape based. Initiate preventive maintenance on the computer systems as well as repair system/-environment problems. Related work as required. Note: Employees in this classification may work a fixed or rotating shift, Saturdays and emergencies. Employees in this classification are considered essential and must report to work in declared emergencies.

Requirements

A Bachelor's Degree in computer science, Computer Information Systems (CIS), Geographic Information Systems (GIS), engineering, telecommunications or a closely related field from an accredited college or university and two (2) years of progressively responsible experience in a data center or system environment. Work must have included provisioning, installing, configuring, operating, and maintaining systems hardware, software, and related infrastructure.
Six (6) years of progressively responsible experience in a data center or system environment. Work must have included provisioning, installing, configuring, operating, and maintaining systems hardware, software, and related infrastructure.

Responsibilities

Installing, supporting, and maintaining servers and other computer systems.
Planning for and responding to service outages and other problems.
Acting as a subject matter technical expert relative to the Real-Time Crime Center (RTCC) System in terms of maintenance and future integrations of New Orleans Police Department's data sources.
Presenting reports on performance at the manager, and executive levels.
Standardizing all incident identification, tracking, and reporting procedures.
Brainstorming, formalizing and managing policies to ensure performance goals are met.
Setting up and maintaining multiple types of computer systems including Windows Server 2008, Exchange 2010 and VMWare 5.1 and later.
Analyzing system faults and troubleshooting and running diagnostic tests on operating systems and hardware to detect problems.
Managing all storage related hardware both HDD and tape based.
Initiating preventive maintenance on the computer systems as well as repairing system/environment problems.