Information Technology Specialist I

Arizona Center for Cancer Care•Scottsdale, AZ

2d•Onsite

About The Position

The Information Technology Support – Tier I Technician provides frontline technical support to physicians, nurses, clinical staff, and administrative personnel across the organization. In a medical oncology environment, system reliability is essential to patient care, and this role is critical to maintaining uptime and resolving issues that may impact clinical operations. This position supports a hosted Citrix environment, Microsoft 365 applications, desktops, mobile devices, printers, and clinic network infrastructure. This role requires strong troubleshooting ability, responsive service, and a professional approach to addressing technological issues that affect patient care workflows. It also requires the ability to work efficiently in a fast-paced healthcare setting, prioritize competing requests, and deliver timely, high-quality technical support.

Requirements

High school diploma or equivalent required; bachelor’s degree preferred
Technical diploma or degree in computer technology preferred, with 1–3 years of experience, or equivalent practical IT experience
Demonstrated knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, and wireless networking
Demonstrated analytical and problem-solving skills
Demonstrated ability to communicate effectively and provide high-quality customer support
Demonstrated ability to remain calm and professional when responding to urgent clinical support issues
Demonstrated ability to prioritize support requests impacting patient care and clinic operations
Valid driver’s license required
Must be able to lift 25 lbs.
Must be able to sit, stand and walk for extended periods of time.
Must be able to bend, kneel, crawl and twist as needed.
Must be able to see, hear, type, and speak.
Must be able to reach and pull.

Nice To Haves

Relevant IT certifications preferred (e.g., CompTIA A+, Network+, Microsoft Fundamentals)

Responsibilities

Provides helpdesk support to physicians, nurses, and staff via phone, remote support tools, email, and in-person assistance
Troubleshoots and resolves issues related to desktop computers, laptops, printers, and office peripherals
Supports users accessing the hosted Citrix virtual desktop environment, ensuring reliable connectivity and performance
Provides support for Microsoft 365 applications, including Outlook, Word, Excel, Teams, and OneDrive
Quickly diagnoses and resolves issues that may affect clinical operations or patient care workflows
Deploys, configures, and maintains Windows desktop and laptop computers
Installs and configures software, operating system updates, and security patches
Provides remote technical support to clinic locations using remote management tools
Assists with computer deployments, workstation replacements, and new user setups
Troubleshoots network connectivity issues involving workstations, printers, and mobile devices
Assists with installation and support of wired and wireless networking equipment, including switches, access points, and network cabling
Configures and supports printers, label printers, scanners, and clinical office equipment
Supports smartphones and mobile devices, including Apple iOS and Android platforms
Maintains accurate documentation of support requests, system configurations, and troubleshooting procedures
Tracks and maintains inventory of computer hardware and software assets
Escalates complex issues to senior IT staff or third-party vendors when necessary
Provides basic user training and guidance on supported technology systems
Assists with maintaining system reliability and uptime across clinic locations
Supports clinic technology installations and workstation setups during office expansions or relocations
Performs other duties as assigned