Information Technology Specialist 1 (Service Desk Specialist)
About The Position
The Office of Information Technology advances the missions of Anoka Technical College and Anoka-Ramsey Community College by providing secure, reliable, accessible, and innovative technology services. Through strong partnerships, responsible stewardship, and a service-focused Information Systems model, OIT supports teaching, learning, student success, institutional operations, data-informed decision-making, and continuous improvement across both colleges. The Service Desk Specialist will be expected to troubleshoot and resolve technology support tickets in-person and remotely as well as ensure technology is properly set up in labs and classrooms. The position requires the use of proper communication techniques in a team format and also in a one-on-one setting with students, faculty, and staff. Because the position provides hands-on support for classrooms, labs, and campus users, it is primarily an on-site role. Limited telework may be available with supervisor approval when assigned responsibilities can be performed remotely and operational and campus support needs are met.
Requirements
- One (1) year of experience in IT Help Desk/Service Desk environment
- One (1) year of experience in customer service environment
- Demonstrated computer and software technical aptitude with the ability to quickly learn and effectively use new technology.
- One (1) year of experience with Microsoft applications (e.g. MS Office, Active Directory, Outlook, etc.).
Nice To Haves
- Associate’s degree
- Information Systems industry technical certification, IS Trade or Technical program completion
- Technical certifications such as Microsoft Certified Solutions Expert (MCSE), Information Technology Infrastructure Library (ITIL) Foundation, or similar certifications.
- Demonstrated commitment and success working in a diverse, multi-cultural, and multi-racial community
Responsibilities
- Troubleshoot and resolve technology support tickets in-person and remotely
- Ensure technology is properly set up in labs and classrooms
- Use proper communication techniques in a team format and in a one-on-one setting with students, faculty, and staff
Benefits
- Low-cost medical and dental insurance with affordable deductibles
- Employer-paid life insurance
- Short- and long-term disability
- Pre-tax healthcare and dependent care accounts with a roll-over option
- Confidential Employee Assistance Program (EAP) for mental health, legal, and financial counseling
- 12 paid holidays
- Generous vacation and sick time
- Six weeks of Paid Parental Leave
- Pension Plan
- 457(b) and 403(b) retirement accounts
- Various investment options
- Dedicated professional development
- Tuition waivers for both you and your dependents
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
