Information Technology Site Support Technician (H)

SSM Health • Janesville, WI

15h • Onsite

About The Position

SSM Health is seeking an Information Technology Site Support Technician to provide on-site technical support and troubleshooting for end users. If you're passionate about technology, problem-solving, and delivering a white-glove customer experience, we'd love to connect. Apply today and help power the technology that supports exceptional patient care.

Requirements

• High School diploma/GED or 10 years of work experience
• One year customer service experience
• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication.
• Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

Responsibilities

• Works under the guidance of the Senior Analyst Technical Support to provide support and participate in project activities.
• Responsible for facility IS duties, minor hardware/software configuration and repairs.
• Installs, repairs, modifies, maintains and provides technical support for applications, PC operating systems, PC hardware, printers and related peripherals.
• Provides operational and administrative support; testing, printing and report distribution, backups, first line support, etc.
• Utilizes the service ticketing system to log reported issues, document resolution, and/or assign to appropriate work group.
• Performs other duties as assigned.

Benefits

• Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
• Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
• Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED